Course Counselor

Crux Consulting Services; Chennai; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Performance-based incentives

Growth-oriented work environment in CH

Hands-on training on tech trends

Job summary

Crux Consulting Services in Chennai seeks an empathetic Course Counselor to map learners to IT training programs and guide them toward successful entry into tech careers.

You will engage with applicants, conduct counseling sessions, and coordinate onboarding while collaborating with training and placement teams. English and Tamil communication are essential for effective student interactions.

Qualifications

• 0–3 years in course/educational counseling or related roles.
• Basic IT sector understanding and tech training trends are a plus.
• Excellent English and Tamil communication skills.

Responsibilities

• Course Mapping & Guidance: conduct 1-on-1 and group counseling sessions to understand backgrounds and goals.
• Lead Conversion: explain course curriculum and placement opportunities to drive enrollments.
• Student Onboarding: assist with registration, batch scheduling, and enrollment processes.
• Collaborative Support: work with training and placement teams for a smooth transition to job placement.
• CRM & Record Management: maintain accurate records using CRM software.
• Market Awareness: stay updated on IT trends and high-demand tech skills to counsel students.

Skills

Course counseling

IT industry knowledge

English & Tamil communication

Active listening & empathy

CRM familiarity

MS Office proficiency

Education

UG graduate (B.E./B.Tech/B.Sc CS/BCA)

Tools

CRM software

MS Office

Job description

We are looking for an empathetic, driven, and goal-oriented Course Counselor to join our team in Chennai. In this role, you will be the first point of contact for aspiring tech professionals, engineering freshers, and job seekers. Your primary mission will be to understand their learning goals, map them to our high-demand IT training programs, and guide them toward a successful launch into the tech industry.

Roles and Responsibilities

Course Mapping & Guidance: Conduct personalized 1-on-1 and group counseling sessions to understand students' academic backgrounds, strengths, and learning aspirations.

Lead Conversion: Interact with walk-ins, inbound telephonic inquiries, and digital leads to explain course curriculum, placement opportunities, and value propositions, effectively driving enrollments.

Student Onboarding: Assist students through the registration, batch scheduling, and enrollment processes.

Collaborative Support: Work closely with the technical training and placement teams to ensure a seamless transition from counseling to classroom learning and final job placement.

CRM & Record Management: Maintain accurate, up-to‑date records of student interactions, follow‑ups, and enrollment pipelines using CRM software.

Market Awareness: Stay updated on current IT industry trends, high‑demand tech skill sets (e.g., Full‑Stack, Mobile App Development, Cloud), and competitor offerings to counsel students effectively.

Job Requirements & Skills

Experience: 0 to 3 years of experience in course counseling, educational counseling, academic advising, inside sales, or student relationship management.

Industry Knowledge: A basic understanding of the IT sector, software development job roles, and tech training trends is a major plus.

Communication Skills: Exceptional verbal and written communication skills in English and Tamil to confidently interact with students and parents.

Interpersonal Skills: Active listening, empathy, and the ability to build trust and persuade effectively.

Tech Savvy: Familiarity with MS Office (Excel/Word) and standard CRM software or educational technology tools.

Qualifications

UG: Any Graduate (B.E./B.Tech/B.Sc. CS/BCA graduates who want to pivot to a student‑facing/counseling role are welcome).

What We Offer

Competitive base salary with performance‑based incentives/bonuses on successful enrollments.

A vibrant, growth‑oriented work environment in Chennai.

Hands‑on training on tech industry trends and sales methodologies.