Clinical Coordinator

Rhea Healthcare; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Rhea Healthcare in Bengaluru (Koramangala) seeks a Clinical Coordinator to support clinical attention and ensure services are delivered in the best possible condition.

You will assist with patient history, counsel patients and families on IVF options, explain procedures, provide financial guidance, and help coordinate donor/recipient cycles, while maintaining accurate records and coordinating with the medical team.

Qualifications

• Proven ability to coordinate clinical workflows.
• Familiarity with IVF processes and patient counseling.
• Data entry and record keeping in clinical settings.

Responsibilities

• Assist in basic patient history taking and noting patient/donor history in SIVIS.
• Counsel patients and family about benefits and risks of IVF and related investigations.
• Provide details to patients about formalities and procedures after outcomes (success or failure).
• Financial counseling to patients for packages and treatments.
• Coordinate and assist in matching the donor and recipient cycle.
• Counsel patients preferring surrogacy and financial counseling.
• Maintain data/records of IVF patients as directed by the consultant.
• Listen to and resolve feedback/complaints in coordination with operations.

Job description

Job description

Position Title: Clinical Coordinator

Location : Koramangala , Bangalore

Job Objective

To assist and coordinate the clinical attention given to the patients of the Clinic, assuring that the service is provided in the best possible condition.

Responsibilities :

• Assist in basic patient history taking and noting patient/donor history in SIVIS.
• Counsel the patients and the accompanying family members about the benefits and risks of
  IVF (IVF or any other investigation / procedure / treatment as advised by the
  gynecologist/consultant) transparently to enable the conversion of appropriate cases.
• Provide with details to the patients and the accompanying family member about the formalities &
  procedures that will follow in cases of successful as well as failed cases of failure.
• Financial counseling to the patients for packages and treatment advised to the patients.
• Coordinate and assist in matching the donor and recipient cycle.
• Counseling patients preferring surrogacy and financial counseling.
• Maintain data/records of IVF patients whenever suggested by the consultant

E.g. Maintaining IUI/ICSI pregnancies in SIVIS, Live Birth registry.

• To listen and solve the feedback, complaints of the patients in coordination with operations departments.
• Assist Operation and Sales & Marketing team in designing patient education, awareness programs and organize CME programs to Sales Executives and Practicing Doctors.