Patient Counsellor

Birla Fertility & IVF; New Delhi; Presencial; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

Birla Fertility & IVF is seeking a dedicated IVF/Fertility Patient Counsellor to guide patients and couples through fertility treatments, IVF procedures, and associated options. You will explain processes, timelines, packages, and finances, while addressing queries with empathy and building trust across the journey.

The role involves coordinating with clinicians to ensure smooth communication, follow-ups, and program engagement, with a focus on high-quality patient care and successful treatment

Formación

• Counsel patients and couples regarding fertility treatments, IVF procedures, and available treatment options.
• Explain treatment processes, timelines, packages, and financial aspects to prospective patients.
• Handle patient queries, provide emotional support, and build trust throughout the treatment journey.
• Coordinate with doctors and clinical teams to ensure smooth patient communication and follow-ups.
• Drive patient engagement, follow-ups, and treatment conversions while maintaining a high standard of patient care.

Responsabilidades

• Counsel patients on fertility options and IVF pathways.
• Explain timelines, packages, and costs to patients.
• Provide emotional support and build trust throughout care.
• Coordinate with doctors and clinical teams for clear communication.
• Support engagement and conversions while upholding care standards.

Conocimientos

Patient counselling

Communication

Empathy

Descripción del empleo

Job Description - IVF / Fertility Patient Counsellor

• Counsel patients and couples regarding fertility treatments, IVF procedures, and available treatment options.
• Explain treatment processes, timelines, packages, and financial aspects to prospective patients.
• Handle patient queries, provide emotional support, and build trust throughout the treatment journey.
• Coordinate with doctors and clinical teams to ensure smooth patient communication and follow-ups.
• Drive patient engagement, follow-ups, and treatment conversions while maintaining a high standard of patient care.

Preferred Experience:

Prior experience in patient counselling from IVF, fertility clinics, or reproductive healthcare is preferred.