Counsellor

Musee Musical School Of Music; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Muse Musical School of Music (MMSM) in Begumpet, Hyderabad is seeking a Counsellor to be the first point of contact for students and parents. The role covers student counselling, course enquiries, admissions, enrolment, follow-ups and CRM management, with a focus on contributing to enrolment and revenue targets.

The ideal candidate has 2-4 years of relevant experience, is a graduate, and brings excellent communication and interpersonal skills to support students, parents and educators in a

Qualifications

• Graduate with 2-4 years of experience in counselling or admissions.
• Strong communication, interpersonal and customer-facing skills are essential.
• Experience using a CRM and managing follow-ups to drive enrolments.

Responsibilities

• Counsel students and parents and understand learning requirements.
• Provide information on music courses and enrolment.
• Handle enquiries through calls, walk-ins, website and other channels.
• Follow up with prospective students and support lead conversion and enrolment.
• Maintain enquiry and follow-up records through CRM.
• Support students, parents and educators and ensure a positive student experience.
• Assist with school programmes, events and student-related activities.
• Handle initial student/teacher grievances and coordinate timely resolution.
• Achieve enrolment, sales and revenue targets.
• Prepare and maintain reports on enrolments, fee payments and related activities.

Skills

Excellent communication

Counselling skills

Interpersonal skills

Customer orientation

Teamwork

Adaptability

CRM system knowledge

Student support

Follow-up & relationship management

Education

Graduate

Tools

CRM Software

Job description

WE ARE HIRING | COUNSELLOR

Muse Musical School of Music (MMSM)

Location: Begumpet, Hyderabad
Position: Counsellor | Full-Time | Permanent
Qualification: Graduate
Experience: 2 - 4 years

About the Role

We are looking for an enthusiastic and people-oriented Counsellor to be the first point of contact for students and parents. The role involves student counselling, course enquiries, admissions, enrolment, follow-ups, CRM management and student support, while contributing to enrolment and revenue targets.

Key Responsibilities

• Counsel students and parents and understand their learning requirements.
• Provide information on music courses, programmes and enrolment.
• Handle enquiries through calls, walk-ins, website and other channels.
• Follow up with prospective students and support lead conversion and enrolment.
• Maintain enquiry and follow-up records through CRM.
• Support students, parents and educators and ensure a positive student experience.
• Assist with school programmes, events and student-related activities.
• Handle initial student/teacher grievances and coordinate timely resolution.
• Achieve enrolment, sales and revenue targets.
• Prepare and maintain reports on enrolments, fee payments and related activities.

What We're Looking For

Excellent Communication | Counselling Skills | Interpersonal Skills | Customer Orientation | Teamwork | Adaptability | CRM/System Knowledge | Student Support | Follow-up & Relationship Management

Why Join MMSM?

Learn Grow Connect Make an Impact

Build a rewarding career in music education, student engagement and academic counselling, while working with students, parents and educators in a professional learning environment.

Keywords: Counsellor | Academic Counsellor | Student Counsellor | Education Counsellor | Admissions | Enrolment | Student Support | Parent Counselling | CRM | Education Sales | Customer Experience | Music Education | Hyderabad Jobs