Academic Counsellor

I2global Virtual Learning; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Salary incentives

Career growth

Learning opportunities

Supportive environment

Job summary

i2global Virtual Learning Pvt. Ltd. is looking for a dynamic and result-oriented Academic Counsellor to join our team. The ideal candidate should have 1–3 years of experience in academic counselling, education sales, admissions, or a related field.

The candidate will be responsible for counselling prospective students, understanding their academic and career goals, recommending suitable programs, and converting enquiries into admissions.

Qualifications

• Bachelor's degree in any discipline.
• 1–3 years of experience in academic counselling, educational sales, admissions, inside sales, or a similar role.
• Candidates from the EdTech / Education / Higher Education / Online Learning industry will be preferred.
• Excellent communication and interpersonal skills with a target-driven mindset.

Responsibilities

• Counsel students and working professionals regarding academic programs, courses, and career opportunities.
• Understand the student's educational background, career aspirations, and learning requirements.
• Provide accurate information about courses, eligibility, fees, admission process, and program benefits.
• Handle inbound and outbound calls, leads, and enquiries through various channels.
• Follow up with prospective students regularly and guide them through the admission process.
• Maintain accurate records of leads, follow-ups, and conversions in CRM.
• Coordinate with the academic and admission teams to resolve student queries.
• Stay updated on available programs, admission policies, and industry trends.
• Provide post-counselling support wherever required.

Skills

Communication

Interpersonal Skills

Counselling

Negotiation

Listening

Problem Solving

Target Orientation

Lead Conversion

MS Office

CRM Tools

Education

Bachelor's degree

Tools

MS Office

CRM tools

Job description

Role & responsibilities

Academic Counsellor

Company: i2global Virtual Learning Pvt. Ltd.
Experience: 13 Years
Job Type: Full-Time
Location: [Add Location]
Department: Admissions / Student Counselling

Job Summary

i2global Virtual Learning Pvt. Ltd. is looking for a dynamic and result-oriented Academic Counsellor to join our team. The ideal candidate should have 1–3 years of experience in academic counselling, education sales, admissions, or a related field.

The candidate will be responsible for counselling prospective students, understanding their academic and career goals, recommending suitable programs, and converting enquiries into admissions.

Key Responsibilities

• Counsel students and working professionals regarding academic programs, courses, and career opportunities.
• Understand the student's educational background, career aspirations, and learning requirements.
• Provide accurate information about courses, eligibility, fees, admission process, and program benefits.
• Handle inbound and outbound calls, leads, and enquiries through various channels.
• Follow up with prospective students regularly and guide them through the admission process.
• Maintain strong relationships with prospective students and ensure a smooth counselling experience.
• Achieve assigned monthly admission/enrolment targets.
• Maintain accurate records of leads, follow-ups, and conversions in CRM.
• Coordinate with the academic and admission teams to resolve student queries.
• Stay updated on available programs, admission policies, and industry trends.
• Provide post-counselling support wherever required.

Required Skills

• Excellent communication and interpersonal skills.
• Strong convincing, counselling, and negotiation abilities.
• Good listening and problem-solving skills.
• Target-oriented and self-motivated approach.
• Comfortable with calling, follow-ups, and lead conversion.
• Basic knowledge of MS Office and CRM tools.
• Ability to build rapport with students and parents.
• Good English communication skills; knowledge of additional regional languages is an advantage.

Eligibility

• Bachelor's degree in any discipline.
• 1–3 years of experience in academic counselling, educational sales, admissions, inside sales, or a similar role.
• Candidates from the EdTech / Education / Higher Education / Online Learning industry will be preferred.

Key Performance Indicators (KPIs)

• Lead-to-admission conversion.
• Monthly enrolment/admission targets.
• Follow-up effectiveness.
• Student counselling quality.
• Lead and CRM management.

What We Offer

• Competitive salary with performance incentives.
• Opportunity to grow in the EdTech and online education industry.
• Professional learning and career development opportunities.
• Supportive and performance-driven work environment.

If you are passionate about education, enjoy interacting with students, and have a strong sales/counselling mindset, we would love to hear from you.