Counselling Lead

PW (PhysicsWallah); Bokaro District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

An educational services company in Bokaro District, Jharkhand, is seeking an Associate Manager (Counselling Lead) to lead the counselling team and oversee operations across multiple locations. This mid-senior level role involves team management, ensuring effective processes, and coordinating with various departmental leaders. The ideal candidate should have strong leadership skills and the ability to resolve issues effectively.

Qualifications

• Must lead counselling team across inbound, outbound and offline channels.
• Oversee counselling operations across all centres with efficient processes.
• Align counsellors with KRAs and organizational objectives.
• Maintain collaboration with regional leads, centre heads, and business heads.

Responsibilities

• Lead the Counselling team across inbound, outbound, and offline channels.
• Oversee counselling operations across all centres and establish effective processes.
• Supervise and drive the successful completion of tasks assigned to the Central Counselling team across all centres.
• Align counsellors with their respective KRAs and organizational objectives.
• Ensure efficient team management and performance of counsellors.
• Conduct regular meetings to review progress and share updates from the Central Counselling team.
• Communicate key information and directives from the Central Counselling team to all the counsellors.
• Resolve counselling-related issues escalated by centres in a timely manner.
• Maintain close coordination with other Regional Leads, Centre Heads (CHs), Facility Managers (FMs), and Business Heads (BHs) on counselling matters.
• Key result areas include Business Strategy, Decision-Making, Rapport Building, and Team Management.

Skills

Counselling leadership

Team management

Operations oversight

Cross-channel coordination

Job description

Job Profile – Associate Manager (Counselling Lead)

Roles and Responsibilities:

• Lead the Counselling team across inbound, outbound, and offline (walk-in) channels.
• Oversee counselling operations across all centres and establish effective processes.
• Supervise and drive the successful completion of tasks assigned to the Central Counselling team across all centres.
• Align counsellors with their respective KRAs and organizational objectives.
• Ensure efficient team management and performance of counsellors.
• Conduct regular meetings to review progress and share updates from the Central Counselling team.
• Communicate key information and directives from the Central Counselling team to all the counsellors.
• Resolve counselling-related issues escalated by centres in a timely manner.
• Maintain close coordination with other Regional Leads, Centre Heads (CHs), Facility Managers (FMs), and Business Heads (BHs) on counselling matters.
• Key result areas include Business Strategy, Decision-Making, Rapport Building, and Team Management.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function and Industries

• Business Development
• Education