CC Manager

Keka Technologies Private Limited; Ernakulam; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Keka Technologies Private Limited in India is seeking a highly driven Admissions Manager to lead a team of counsellors, own admissions performance, and drive pipeline discipline.

You will partner with Marketing and Operations, implement a structured counselling process, monitor conversions, and ensure CRM hygiene while tracking leads, revenue, and closures.

This role requires coaching, daily huddles, and regular performance reviews to hit targets and grow admissions.

Qualifications

• Experience leading a team of admission counsellors.
• Ability to set targets and monitor performance.
• Strong focus on improving lead conversions and pipeline discipline.

Responsibilities

• Lead and mentor a team of Admission Officers / Counsellors.
• Set targets and monitor performance.
• Conduct daily huddles and feedback sessions.
• Own team admission targets and revenue goals.
• Improve conversion metrics and drive closures on hot and warm leads.
• Ensure proper lead distribution and CRM hygiene.
• Coordinate with central team for lead quality.
• Enforce structured counselling process and monitor call quality.
• Track leads, conversions, and revenue.
• Conduct roleplays and coaching sessions.
• Work with marketing and operations teams.

Skills

Team leadership

CRM management

Performance tracking

Coaching

Tools

CRM software

Job description

We are looking for a highly driven Manager who can own end-to-end admissions performance by managing a team of counsellors, improving lead

conversions, and ensuring disciplined pipeline management.

Key Responsibilities:

1. Team Management & Productivity

• Lead and mentor a team of Admission Officers / Counsellors
• Set targets and monitor performance
• Conduct daily huddles and feedback sessions

2. Revenue & Conversion Ownership

• Own team admission targets and revenue goals
• Improve conversion metrics
• Drive closures on hot and warm leads
• Ensure proper lead distribution
• Monitor follow-ups and CRM hygiene
• Coordinate with central team for lead quality

4. Sales Process Excellence

• Enforce structured counselling process
• Monitor call quality

5. Data Tracking & Reporting

• Track leads, conversions, and revenue

6. Training & Development

• Conduct roleplays and coaching sessions

7. Cross-functional Coordination

• Work with marketing and operations teams