Corporate Travel Consultant-Senior Associate

WNS Holdings; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

WNS Global Services in Gurgaon is seeking a GDS & Corporate Travel Executive to handle end-to-end travel reservations and ticketing. You will create PNRs, perform ticketing and manage refunds, cancellations, and reissues for corporate clients.

The role requires 2+ years of GDS experience, Amadeus knowledge, and a graduate degree. Willingness to work in a 24x7 shift is essential.

Qualifications

• 2+ years of experience in GDS and ticketing operations.
• Experience handling corporate travel requirements.
• Graduate degree is mandatory.

Responsibilities

• Handle end-to-end travel reservations and ticketing processes.
• Create and manage PNRs using GDS systems like Amadeus.
• Perform ticketing, refunds, cancellations, exchanges and reissues.
• Manage corporate travel requests and provide B2B support.
• Address travel queries with accuracy and compliance.

Skills

GDS knowledge

Amadeus

Ticketing

Corporate travel

Education

Graduate

Tools

GDS systems

Job description

About WNS

WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics.

WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.

GDS & Corporate Travel Executive

Details

Company: WNS Global Services

Location: Gurgaon / Gurugram

Experience: 2+ Years

Process: US Corporate Travel Voice Process

Shift: 24/7 Rotational Shifts

Education: Minimum Graduate

Employment Type: Full-time

About the Role

Key Responsibilities

• Handle end-to-end travel reservations and ticketing processes.
• Create and manage PNRs using GDS systems.
• Perform ticketing, refunds, cancellations, exchanges, and reissues.
• Handle corporate travel requirements and provide B2B travel support.
• Manage customer and corporate travel queries efficiently.
• Ensure accuracy and compliance while processing travel bookings and transactions.

Qualifications

• Minimum 2+ years of relevant GDS and Amedeus experience.
• Experience in ticketing and corporate travel handling.
• Candidate must be a graduate.

Required Skills

• Strong hands-on knowledge of Mannual Amedeus is preferred.
• Strong end-to-end GDS knowledge, including:

PNR Creation & Booking

Ticketing

Refunds & Cancellations

Exchanges & Reissues

Corporate Travel Handling

• Prior experience in GDS
• Excellent verbal and written communication skills.
• Willingness to work in a 24x7 shift environment.

Preferred Skills

Candidates with strong exposure to multiple GDS functions and hands-on experience in corporate travel operations will be preferred.