REF104052N- Assistant Manager - Process Training- Travel+GDS (Amadeus/Sabre experience)- Gurgao[...]

WNS Global Services; Gurugram District; On-site; INR 900,000 - 1,100,000; Full time

Job summary

WNS Global Services in Gurgaon is seeking an Assistant Manager - Process Training with Travel and GDS experience (Amadeus/Sabre). This role requires conducting NHT, coordinating refreshers, and delivering end-to-end training with strong coaching and people-management skills.

The candidate will prepare training reports, manage stakeholder communication, and continuously improve training content to drive learning effectiveness in a rotational shift environment.

Qualifications

• Travel experience and GDS exposure are mandatory.
• Experience in conducting NHT for travel processes.
• Ability to provide feedback and coaching to trainees.
• Strong people management and leadership skills.
• Experience in preparing training reports for stakeholders.
• Knowledge management and updating training content.

Responsibilities

• Conduct NHT for travel processes and coordinate refreshers.
• Oversee end-to-end NHT and on-the-job training.
• Provide timely feedback to training managers and amend materials.
• Coach trainees and manage a positive learning environment.
• Prepare training reports and share with stakeholders.

Education

Graduate travel experience background (Amadeus/Sabre)

Tools

GDS systems

Job description

REF104052N- Assistant Manager - Process Training- Travel+GDS (Amadeus/Sabre experience)- Gurgaon- (Rotational shifts)

• Full-time

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description : -

Travel experience and experience of GDS is a Must

To Conduct NHT for travel process

To get the refreshers and floor briefings conducted as and when required

To evaluate and provide feedback to the training manager on amendments to the training material

Managing end to end NHT and OJT for the process

Expert in feedback and coaching

Prepare and send basic Training reports

People Management

• Identify Early Warning Signals (EWS) related to trainee performance and behavior.
• Provide timely feedback and coaching to support continuous improvement.
• Foster a positive and engaging learning environment.

Reporting & Stakeholder Management

• Prepare and share accurate training reports with internal stakeholders and clients within defined timelines.
• Collaborate effectively with peers, stakeholders, and clients to ensure smooth communication and alignment.

Content & Knowledge Management

• Conduct Training Need Identification (TNI) and update training content/plans accordingly.
• Continuously enhance training materials and delivery methods to improve learning effectiveness.

Graduate Travel Experience Mandate on Amadeus / Sabre any one GDS

Job Location