Atain Hiring - GDS experts / International ticketing - Gurugram

ATAIN; Gurugram District; On-site; INR 290,000 - 402,000; Full time

Benefits offered by this job

Incentives

5 days working

Growth opportunities

Travel industry learning

Salary up to 36k CTc

Job summary

ATAIN in Gurugram is seeking a Travel Process Executive to handle travel bookings, ticketing, and queries via Amadeus GDS. The role focuses on voice-based support, with rotational shifts and incentives.

The ideal candidate has at least 6 months in travel process and strong communication skills. Eligible freshers may join with a clear career path and attractive incentives.

Qualifications

• Minimum 6 months of Travel Industry experience.
• Amadeus GDS experience is mandatory.
• Good knowledge of flight booking, fare rules, and itinerary management.
• Strong verbal communication and customer service skills.
• Ability to handle customer queries professionally.
• Basic computer knowledge and typing skills.
• Flexible to work in rotational shifts.

Responsibilities

• Handle inbound and outbound customer calls related to travel bookings and inquiries.
• Manage flight reservations, ticketing, reissuance, cancellations, and refunds using Amadeus GDS.
• Assist customers with travel itineraries and fare-related information.
• Resolve customer concerns while ensuring high levels of service quality.
• Maintain accurate booking records and customer details.
• Adhere to company policies, quality standards, and process guidelines.

Skills

6 months Travel Process experience

Amadeus GDS experience

Flight booking knowledge

Verbal communication

Customer service

Typing skills

Rotational shifts

Tools

Amadeus GDS

Job description

Job Description

Job Opening: Travel Process Executive (Amadeus GDS Voice Process)

Location: Sector 21 gurugram

Salary: Up to 32,000 CTC per month

Incentives: Attractive Performance-Based Incentives

Working Days: 5 Days a Week

Shift: Rotational Shifts

Job Summary We are looking for enthusiastic and customer‑focused Travel Process Executives with hands‑on experience in Amadeus GDS. The ideal candidate should have experience handling travel‑related queries, reservations, ticketing, and customer support through voice processes.

Key Responsibilities

• Handle inbound and outbound customer calls related to travel bookings and inquiries.
• Manage flight reservations, ticketing, reissuance, cancellations, and refunds using Amadeus GDS.
• Assist customers with travel itineraries and fare‑related information.
• Resolve customer concerns while ensuring high levels of service quality.
• Maintain accurate booking records and customer details.
• Adhere to company policies, quality standards, and process guidelines.

Required Skills

• Minimum 6 months of experience in the Travel Process.
• Amadeus GDS experience is mandatory.
• Good knowledge of flight booking, ticketing, fare rules, and itinerary management.
• Strong verbal communication and customer service skills.
• Ability to handle customer queries professionally.
• Basic computer knowledge and typing skills.
• Flexible to work in rotational shifts.

Eligibility Criteria

• Minimum 6 months of Travel Industry experience.
• Experience in an international/domestic travel voice process preferred.
• Immediate joiners will be preferred.

Benefits

• Salary up to 36,000 CTC for Experienced
• Fresher - upto 26k CTC
• Attractive monthly incentives.
• 5 days working.
• Growth and learning opportunities in the travel industry.

Job Classification

Industry: IT Services & Consulting

Functional Area / Department: Customer Success, Service & Operations

Role Category: Customer Success

Role: Customer Success Associate

Employement Type: Freshers

Contact Details:

Company: ATAIN

Location(s): Noida, Gurugram

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.