Core Voice/Video Specialist_ Gurgaon & Hyderabad

Capgemini; Hyderabad, Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Capgemini in Hyderabad is seeking a Core Voice/Video Specialist to ensure uninterrupted voice and video service delivery. You will monitor platforms, handle incidents, and participate in troubleshooting to restore services quickly.

You will analyze events, support maintenance and implementation activities, and maintain documentation while providing 24x7 NOC support. The role requires solid understanding of SIP/VoIP, UC concepts, and voice/video troubleshooting.

Qualifications

• SIP, VoIP, Unified Communications concepts.
• Voice troubleshooting and Video troubleshooting.
• NOC monitoring tools knowledge.
• Incident management process knowledge.

Responsibilities

• Monitor Voice and Video service platforms.
• Handle incidents affecting voice, SIP, video, and collaboration services.
• Participate in troubleshooting and service restoration activities.
• Analyze service-impacting events and escalations.
• Support maintenance and implementation activities.
• Maintain operational reports and documentation.
• Support 24x7 NOC operations.

Skills

SIP & VoIP

UC concepts

Voice troubleshooting

Video troubleshooting

NOC tools

Job description

Core Voice/Video Specialist

Purpose

Support Voice and Video platforms to ensure uninterrupted service delivery and operational stability.

Key Responsibilities

• Monitor Voice and Video service platforms.
• Handle incidents affecting voice, SIP, video, and collaboration services.
• Participate in troubleshooting and service restoration activities.
• Analyze service-impacting events and escalations.
• Support maintenance and implementation activities.
• Maintain operational reports and documentation.
• Support 24x7 NOC operations.

Skills:

• SIP, VoIP, Unified Communication concepts.
• Voice/Video troubleshooting.
• NOC monitoring tools.

Incident management process knowledge.