Senior Cisco Unified Communications (UC) Voice Engineer

Tekskills Inc.; Kolkata District; Presencial; INR 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Tekskills Inc. in Noida, UP, seeks an experienced Senior Cisco Unified Communications Voice Engineer to administer and optimize Cisco CUCM/CUC environments.

You will configure voice routers and SBCs, manage PSTN-to-SIP migrations, and analyze logs to resolve complex issues, ensuring reliable UC services. The role requires strong troubleshooting skills, knowledge of H.323, SIP, ISDN PRI, and collaboration with vendors.

Formación

• Experience administering and troubleshooting Cisco CUCM, CUC.
• Configure and troubleshoot Cisco Voice Router/SBC.
• Strong knowledge of H.323, SIP and ISDN PRI voice circuits.
• Experience migrating PSTN network to SIP Centralized model.
• Ability to analyse Cisco CUCM and voice router logs to resolve issues.
• Administration and maintenance of Cisco Voice infrastructure.
• Coordinate with vendor for Number Porting SBC/Router config.
• Prepare UCaaS infrastructure dial plan for SIP architecture.
• Create SOPs and KB articles; team collaboration and urgency.

Responsabilidades

• Troubleshoot and manage incidents and service requests.
• Work within a team to ensure proper departmental coverage (vacations/illness).
• Document SOPs and knowledge base articles for voice operations.
• Coordinate with vendors for SBC/Router configurations and SIP migrations.

Conocimientos

Cisco CUCM

CUCM

Voice Router

SBC

H.323

SIP

ISDN PRI

Migration to SIP

Log analysis

Troubleshooting

Descripción del empleo

Job Title: Senior Cisco Unified Communications (UC) Voice Engineer

Location: NOIDA, UP

Skills: IT IS_CNS_Voice Network_Cisco

Experience Required: 6-8yrs

Job Description:

• Must have experience in administering and troubleshooting Cisco CUCM, CUC.
• Configure & Troubleshooting Experience on Cisco Voice Router/SBC.
• Must have good knowledge of the H.323, SIP and ISDN PRI Voice Circuit Functionality.
• Must have experience to migrate PSTN Network to SIP Centralized Model.
• Must possess good troubleshooting skills and ability to Analyse Cisco CUCM, Voice Router logs and resolve system issues.
• Administration and Maintenance Voice operations on Cisco Voice infrastructure.
• Coordinate with vendor for Number Porting SBC/Router configuration.
• Migrate the PSTN network to SIP Infrastructure CUCM configuration and Integration with other devices.
• Prepare and test (run UAT) in advance the UCaaS Infrastructure configuration Dial Plan to support the new SIP Centralized Telephony Architecture (Call Manager and SBCs).
• Troubleshooting the Router & CUCM issues Get the CSR (Document that details existing services and telephone numbers associated with the current ISDN link(s)) from the existing Service Provider.
• Depending on the incumbent Service Providers requirements Manage the routine operational works, Incident Tickets, Services Requests and Tasks assigned though ITSM ticketing tool or different other sources related with Voice support.
• Ability to work within a team-oriented environment including the flexibility to adjust hours for proper departmental coverage (vacations| illness| etc.).
• Responsible to Create the SOPs & KB Article.
• A positive attitude and collaboration skills are essential Self-driven, accountable, responsible and resourceful with a strong sense of urgency