Core Voice/Video Specialist

Capgemini Engineering; Haryana; On-site; INR 600,000 - 900,000; Full time

Job summary

Capgemini Engineering is looking for a dedicated professional to support Voice and Video platforms to ensure uninterrupted service delivery and operational stability. You will monitor voice and video service platforms, handle incidents affecting voice, SIP, video, and collaboration services, and participate in troubleshooting and service restoration activities.

You will analyze service-impacting events and escalations, support maintenance and implementation activities, and maintain operational

Qualifications

• Must have hands-on knowledge of NOC monitoring tools.
• Experience in incident management processes.

Responsibilities

• Monitor Voice and Video service platforms.
• Handle incidents affecting voice, SIP, video, and collaboration services.
• Participate in troubleshooting and service restoration activities.
• Analyze service-impacting events and escalations.
• Support maintenance and implementation activities.
• Maintain operational reports and documentation.
• Support 24x7 NOC operations.
• KPI metrics include SLA, MTTA, MTTD, MTTR, escalation rate, FTR, and alarm-to-ticket conversion.

Skills

NOC monitoring tools

Incident management

Job description

Support Voice and Video platforms to ensure uninterrupted service delivery and operational stability.

Key Responsibilities

• Monitor Voice and Video service platforms.
• Handle incidents affecting voice, SIP, video, and collaboration services.
• Participate in troubleshooting and service restoration activities.
• Analyze service-impacting events and escalations.
• Support maintenance and implementation activities.
• Maintain operational reports and documentation.
• Support 24x7 NOC operations.

Skills

• NOC monitoring tools.
• Incident management process knowledge.

KPIs

• SLA, MTTA, MTTD, MTTR, Escalation rate, FTR, Repeat, Alarm-to-Ticket Conversion2