Voice & Data Core NOC Engineer - VOIS

VOIS; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

VOIS (Vodafone Intelligent Solutions) seeks a Video & Data Core NOC Engineer to join INOC in Bangalore, ensuring availability of Voice and Data Core services across 2G/3G/LTE/5G SA. This role requires telecom operations experience, ITIL familiarity, and strong incident management skills.

You will monitor alarms, perform initial troubleshooting, coordinate with teams and vendors, and drive incident resolution in a fast-paced network environment.

Qualifications

• Bachelor’s degree in Telecommunications, Electronics, CS or a related technical discipline.
• BE/B.Tech in Electronics and Telecommunications preferred.
• 2–5 years of experience in telecommunications network operations.
• Understanding of GSM, UMTS, LTE and 5G Core technologies.
• Knowledge of Voice, Data Core and charging platforms.
• Familiarity with ITIL-based incident management and ticketing processes.
• Basic understanding of virtualization, VNF/CNF architectures and containerised networks.
• Ability to monitor alarms, correlate events and perform first-level troubleshooting.
• Strong communication and stakeholder management skills.
• Ability to perform during major incidents and time-sensitive operational situations.

Responsibilities

• Monitor Voice and Data Core network alarms, events and incidents in a 24x7 NOC environment.
• Perform fault identification, incident validation, alarm correlation and initial troubleshooting.
• Manage incident handling: detection, impact assessment, prioritisation, tracking, escalation and closure.
• Raise and update trouble tickets with accurate documentation and escalation status.
• Escalate unresolved incidents to L2/L3 teams, resolver groups or vendors per SLAs.
• Conduct routine shift activities and network health monitoring.
• Support planned maintenance, post-change monitoring and service verification.
• Operate Voice and Data Core networks and charging platforms across 2G/3G/LTE/5G SA technologies, including VNF/CNF environments.
• Follow Vodafone procedures, security standards and incident management processes.
• Coordinate with internal teams, suppliers and stakeholders for service restoration.
• Review active alarms and tickets to ensure timely follow-up and resolution.
• Support inventory validation and report discrepancies.

Skills

Telecom network ops

GSM/UMTS/LTE/5G Core

Voice/Data Core platforms

ITIL incident management

VNF/CNF and containerised solutions

Alarm monitoring & troubleshooting

Stakeholder collaboration

Major incident handling

Communication skills

Education

Bachelor's degree in Telecommunications/Electronics/CS

BE/B.Tech in Electronics and Telecommunications

Job description

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a Video & Data Core NOC Engineer to join our INOC team in Bangalore, supporting Vodafone’s Video and Data Core services within a 24x7 Network Operations Centre environment. This role is ideal for individuals with experience in telecom network operations who are passionate about ensuring network availability, monitoring service performance, identifying incidents, and supporting timely restoration activities. The successful candidate will contribute to the operational excellence of Voice, Data Core and charging platforms across 2G, 3G, LTE and 5G technologies while working closely with operational teams, suppliers and stakeholders.

What You Will Do

• Monitor Voice and Data Core network alarms, events and service-impacting incidents across NOC platforms in a 24x7 operational environment
• Perform first-level fault identification, incident validation, alarm correlation and initial troubleshooting activities
• Manage incident handling activities including detection, impact assessment, prioritisation, tracking, escalation and closure
• Raise, update and maintain trouble tickets with accurate documentation, impact analysis, actions taken and escalation status
• Escalate unresolved incidents to L2/L3 teams, resolver groups, suppliers or vendors in accordance with agreed SLAs and operational procedures
• Conduct routine shift activities, operational checks and network health monitoring
• Support planned maintenance activities, post-change monitoring and service verification exercises
• Operate and support Voice and Data Core networks and charging platforms across 2G, 3G, LTE and 5G SA technologies, including native, VNF and containerised environments
• Follow Vodafone operational procedures, security standards, governance requirements and incident management processes
• Coordinate with internal support teams, field technicians, suppliers and external stakeholders to support service restoration activities
• Review active alarms, incidents and pending tickets to ensure timely follow-up and resolution
• Support inventory validation activities and report any discrepancies to relevant teams
• Ensure compliance with site access procedures and operational controls during incident handling and resolution activities
• Contribute towards achieving agreed operational KPIs and SLAs

Who You Are

• Bachelor’s degree in Telecommunications, Electronics, Computer Science or a related technical discipline
• BE/B.Tech in Electronics and Telecommunications preferred
• 2 to 5 years of experience in telecommunications network operations, preferably within a NOC or operational support environment
• Understanding of GSM, UMTS, LTE and 5G Core technologies
• Knowledge of Voice, Data Core and charging platforms
• Familiarity with ITIL-based incident management, fault handling, ticket management and escalation processes
• Basic understanding of virtualisation technologies, VNF/CNF architectures and containerised network solutions
• Ability to monitor alarms, correlate events, identify service impacts and perform first-level troubleshooting
• Strong communication skills with the ability to explain technical information to both technical and non-technical stakeholders
• Effective stakeholder management and collaboration skills when working with internal teams, suppliers and external partners
• Ability to perform effectively during major incidents and time-sensitive operational situations...