Executive – Regional Network Control Centre- BTH

Blue Dart; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

Blue Dart in Bengaluru, Karnataka seeks an Executive – Regional Network Control Centre to monitor surface network movements in real time, track schedules, and manage exceptions. You will be the first line of operational control for regional performance.

The role requires 1–3 years in logistics or control tower environments, a graduate degree in logistics or related field, and strong coordination with hubs and fleet teams to minimize delays.

Qualifications

• Essential: Graduate degree in Logistics, Supply Chain, Operations, or a related field.
• Preferred: Diploma or certification in Logistics, Transportation, or Operations Management.

Responsibilities

• Monitor real-time movement of surface vehicles across regional routes using tracking and telematics systems.
• Track adherence to planned schedules, departure times, and arrival timelines.
• Identify delays, deviations, and exceptions impacting network performance.
• Flag transit delays, route deviations, vehicle breakdowns, and operational disruptions.
• Coordinate with fleet, hub, and line-haul teams to initiate corrective actions.
• Escalate critical exceptions to Regional SFC Fleet & Network Manager as per defined protocols.
• Track key TAT milestones across first-mile, middle-mile, and last-mile handovers.
• Support recovery actions to minimize service impact during delays.
• Ensure timely communication of potential service risks to stakeholders.
• Maintain accurate logs of network movements, delays, and exceptions.
• Support preparation of daily and periodic network performance MIS.
• Track key control metrics such as on-time departures, arrivals, and exception closure.
• Coordinate with hubs, delivery centers, fleet teams, and surface line-haul operators.
• Support smooth handovers between network legs through timely information sharing.
• Assist operations teams during peak periods and high-volume days.
• Follow defined network control SOPs and escalation matrices.
• Ensure accurate data capture and compliance with control centre processes.
• Support audits and reviews by providing movement and exception data.

Skills

Network visibility

Schedule adherence

Exception management

Service continuity

Data accuracy

Process compliance

Education

Graduate degree in Logistics/Operations

Diploma/certification in Logistics/Transportation

Job description

Position Overview:

The Executive – Regional Network Control Centre is responsible for real-time monitoring and control of surface network movements within the region. The role focuses on tracking vehicle movements, monitoring schedule adherence, managing exceptions, and coordinating with operations teams to minimize delays and service disruptions.

This role acts as the first line of operational control and escalation for regional surface network performance.

Job Purpose:

To ensure uninterrupted surface network operations by providing real-time monitoring, exception management, and coordination support, enabling adherence to committed TATs and service standards across the regional logistics network.

Key Roles & Responsibilities:

Network Monitoring & Control

• Monitor real-time movement of surface vehicles across regional routes using tracking and telematics systems.
• Track adherence to planned schedules, departure times, and arrival timelines.
• Identify delays, deviations, and exceptions impacting network performance.

Exception Management & Escalation

• Flag transit delays, route deviations, vehicle breakdowns, and operational disruptions.
• Coordinate with fleet, hub, and line-haul teams to initiate corrective actions.
• Escalate critical exceptions to Regional SFC Fleet & Network Manager as per defined protocols.

Schedule & TAT Adherence

• Track key TAT milestones across first-mile, middle-mile, and last-mile handovers.
• Support recovery actions to minimize service impact during delays.
• Ensure timely communication of potential service risks to stakeholders.

Data Tracking & MIS Support

• Maintain accurate logs of network movements, delays, and exceptions.
• Support preparation of daily and periodic network performance MIS.
• Track key control metrics such as on-time departures, arrivals, and exception closure.

Coordination with Operations Teams

• Coordinate with hubs, delivery centers, fleet teams, and surface line-haul operators.
• Support smooth handovers between network legs through timely information sharing.
• Assist operations teams during peak periods and high-volume days.

Process Adherence & Compliance

• Follow defined network control SOPs and escalation matrices.
• Ensure accurate data capture and compliance with control centre processes.
• Support audits and reviews by providing movement and exception data.

Qualifications & Experience:

Education

• Essential: Graduate degree in Logistics, Supply Chain, Operations, or a related field.
• Preferred: Diploma or certification in Logistics, Transportation, or Operations Management.

Experience

• 1–3 years of experience in logistics operations, network monitoring, fleet coordination, or control tower–type roles.
• Exposure to surface transportation, line-haul operations, or express logistics environments preferred.
• Experience working in shift-based or time-critical operations is an advantage.

Skills & Capabilities:

Core Technical Skills

Sr. No. KRAs KPIs

• 1
  Network Visibility
  % of movements tracked in real time
• 2
  Schedule Adherence
  On-time departure and arrival performance
• 3
  Exception Management
  Timeliness of issue identification and escalation
• 4
  Service Continuity
  Reduction in service-impacting delays
• 5
  Data Accuracy
  Accuracy and completeness of control centre MIS
• 6
  Process Compliance
  Adherence to network control SOPs