Contractor-IN

LE9220 Veradigm India Private Limited - Pune; Pune District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Certificate upon successful completion

Performance-based transition to Full-Time Employee

Saturday and Sunday off

Job summary

LE9220 Veradigm India Private Limited in Pune is seeking a Product Support Contractor to provide expert customer assistance and monitor technological systems. This dynamic role offers growth potential and hands-on experience, suitable for individuals passionate about technology and problem-solving.

The ideal candidate will have excellent communication skills, a basic understanding of tech concepts, and the desire to learn. Enjoy perks such as a completion certificate, career transition opportunities, and a schedule that promotes work-life balance.

Qualifications

• Graduates with a BCA, BSc, BA (with a strong interest in computers) are encouraged to apply.
• Basic understanding of technical concepts and troubleshooting abilities.

Responsibilities

• Provide top-notch product support to customers over the phone.
• Actively monitor application, infrastructure, and databases to ensure seamless functionality.
• Assess and troubleshoot products or service-related issues.

Skills

Strong Communicator

Analytical Thinker

Tech-Knowledge

Education

BCA, BSc, BA

Job description

Role Overview

Join the Veradigm Team as a Product Support Contractor! Why Veradigm? At Veradigm, we’re at the forefront of providing innovative healthcare technology solutions, and we believe in empowering our team to grow, learn, and make a real impact. If you’re looking for a dynamic role that offers growth potential, hands‑on experience, and the opportunity to work with cutting‑edge technology, this is the place for you! We are seeking passionate and driven individuals to join our team as Product Support Intern. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast‑paced environment, and being part of a team that values collaboration, this is the opportunity for you.

Key Responsibilities

• Customer Support: Provide top‑notch product support to customers over the phone.
• Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
• Problem Solving: Assess and troubleshoot products or service‑related issues, ensuring timely and efficient resolution.
• Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.

What We’re Looking For

• Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.
• Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.
• Tech‑Knowledge: Comfortable with basic technical concepts and eager to learn.

Perks & Benefits

• Learning & Development: A certificate upon successful completion of your internship—recognizing your hard work and growth.
• Career Growth: Performance‑based opportunity to transition to a Full‑Time Employee (FTE) with competitive CTC and additional benefits.
• Work‑Life Balance: Enjoy Saturday and Sunday off, with a schedule that aligns with US shifts (Shift Timings between 5.00pm to 4.30am).

Qualifications

• Educational Background: Graduates with a BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
• Tech & Troubleshooting Skills: A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.

Why Work at Veradigm?

Impact: Every day, you’ll contribute to improving healthcare solutions that matter. Growth: Opportunities for career advancement and skill development. Culture: Join a team that values collaboration, transparency, and continuous learning.