IT Support Specialist

Veradigm®; Pune District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary & performance bonuses

Flexible Work Environment (Remote/Hybrid Options)

Professional development reimbursement

Comprehensive health benefits

Job summary

A leading healthcare technology provider in Maharashtra seeks an IT Support Specialist to address complex hardware and software issues. This entry-level role requires 2-4 years of experience in IT support, strong troubleshooting skills, and knowledge of Microsoft systems. The successful candidate will manage service requests and work closely with engineering teams. Competitive salary and benefits are offered, along with opportunities for professional development in a diverse work environment.

Qualifications

• 2-4 years of relevant IT support experience preferred.
• Prior Service Desk experience is an advantage.
• Experience with handling complex IT issues.

Responsibilities

• Resolve cases escalated from the Service Desk.
• Perform advanced troubleshooting and collect diagnostic data.
• Develop and document Root Cause Analysis for incidents.

Skills

Microsoft operating systems expertise

PC components troubleshooting

Customer service skills

Networking principles knowledge

Linux environments knowledge

Cybersecurity practices understanding

Education

Bachelor’s degree or equivalent practical experience

Tools

CompTIA A+

Microsoft certifications

CCNA

Job description

Direct message the job poster from Veradigm®

I find great people and map them to the right opportunity

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.

For more information, please explore www.veradigm.com.

Job Summary

What will your job look like: The IT Support Specialist provides advanced technical assistance and support for hardware, software, and complex IT issues across multiple technology domains. This role manages escalated service requests, performs in-depth troubleshooting, and collaborates closely with IT engineering teams to resolve persistent infrastructure problems. Responsibilities include root cause analysis, knowledge base development, and full lifecycle management of IT equipment.

Key Responsibilities

• Independently resolve cases escalated from the Service Desk with minimal supervision.
• Perform advanced troubleshooting, collect diagnostic data, and elevate major incidents to engineering teams when necessary.
• Develop and document Root Cause Analysis (RCA) for significant incidents.
• Create and maintain detailed knowledge articles and runbooks for recurring issues.
• Proactively monitor system alerts and communicate outages promptly.
• Manage imaging, inventory, distribution, and recovery of IT equipment.
• Provide on-site “hot-hands” support for IT engineering teams.
• Coordinate with vendors for hardware and accessory shipments.
• Ensure compliance with IT standards and contribute to process improvements.

Ideal Candidate Requirements

Education: Bachelor’s degree preferred (or equivalent practical experience).

Work Experience: 2–4 years of relevant IT support experience preferred. Prior Service Desk experience (0–2 years) is an advantage.

Certifications: CompTIA A+ or equivalent preferred. Security+ and ITIL Foundations certifications preferred. Advanced certifications (e.g., CCNA, Microsoft) are a plus.

Skills & Competencies:

• Strong expertise in Microsoft operating systems and Office suite.
• Advanced knowledge of PC components and troubleshooting techniques.
• Proficiency in case management systems and incident handling.
• Intermediate knowledge of networking principles.
• Working knowledge of Mac OS and Linux environments.
• Basic understanding of cybersecurity practices.
• Excellent communication and customer service skills.
• Ability to work independently and mentor junior team members.

Working Conditions

• Standard workweek with rotating multi-shift schedules, including night shifts.
• Mandatory on-site work at designated offices.
• Remote work is not applicable for this role.

Benefits

• Competitive salary & performance bonuses
• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Remote/Hybrid Options)
• Professional development and certification reimbursement
• Comprehensive health, retirement, and wellness benefits.
• Peer-based incentive “Cheer” awards
• “All in to Win” bonus Program

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• Hospitals and Health Care

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