Contractor

Veradigm®; Maharashtra; On-site; INR 180,000 - 240,000; Part time

Job summary

Veradigm is seeking a Contractor - Client Support to be the first line of contact for customers, delivering expert phone-based support while building foundational technical troubleshooting and monitoring skills. This role suits recent graduates aiming to launch a career in product/technical support, with a clear path to full-time employment based on performance.

The position emphasizes rapid problem-solving, collaboration with teammates, and high-quality customer service in a fast-paced

Qualifications

• Strong verbal and written communication skills.
• Solid analytical and troubleshooting ability.
• Comfort with basic technical concepts; prior experience with monitoring is a plus.
• A graduate degree in a computer-background field; open to all backgrounds with technical aptitude.

Responsibilities

• Deliver Customer Support: provide responsive, high-quality product support to customers over the phone.
• Solve Problems: assess issues and work through timely, effective resolutions.
• Troubleshoot Thoroughly: read, understand, and ask the right questions to resolve issues.
• Collaborate: partner with teammates to share knowledge and achieve the best outcomes for customers.

Skills

Verbal communication

Written communication

Analytical thinking

Troubleshooting

Technical concepts familiarity

Education

BCA, BSc or similar computer-background degree

Tools

Application monitoring tools

Infrastructure monitoring tools

Database monitoring tools

Job description

Contractor - Client Support

Are you a natural problem-solver who enjoys helping others and thrives in a fast-paced environment? We're looking for a Contractor - Client Support to join our team as the first point of contact for our customers - providing expert phone-based support while building a strong foundation in technical troubleshooting and application monitoring.

This is a great opportunity for recent graduates looking to launch a career in product/technical support, with a clear path to full-time employment based on performance.

What You'll Do

• Deliver Customer Support: Provide responsive, high-quality product support to customers over the phone, staying available on customer calls (inbound and outbound).
• Solve Problems: Assess the nature of product or service issues and work through them to timely, effective resolutions.
• Troubleshoot Thoroughly: Read, understand, and ask the right questions to troubleshoot each situation and product issue accurately.
• Collaborate: Partner with teammates to share knowledge and deliver the best possible outcomes for our customers.

What We're Looking For

• Strong verbal and written communication skills
• Solid analytical and troubleshooting ability
• Comfort with basic technical concepts; prior experience with application, infrastructure, or database monitoring is a plus
• A graduate degree (BCA, BSc, or similar computer-background field) - open to all academic backgrounds with a technical aptitude