Support Consultant

LE9220 Veradigm India Private Limited - Pune; Pune District; Hybrid; INR 500,000 - 800,000; Full time

Benefits offered by this job

Generous benefits package

Flexible Work Environment (Hybrid)

Quarterly Company-Wide Recharge Days

Peer-based incentive 'Cheer' awards

Tuition Reimbursement Program

Job summary

LE9220 Veradigm India Private Limited in Pune is seeking a Support Consultant to provide customer interaction and troubleshoot complex product issues. The suitable candidate should have 1-3 years of experience and be a strong team player.

The role requires excellent communication skills and the candidate should preferably have healthcare knowledge. Benefits include a generous package focusing on work/life balance and a flexible hybrid work environment.

Qualifications

• 1-3 years of experience in a support role.
• 24x7 rotational shift availability.
• Experience in healthcare and call center environments preferred.

Responsibilities

• Interact with customers to troubleshoot product problems.
• Diagnose and resolve customer questions via multiple channels.
• Document support requests and communicate with product management.

Skills

Excellent verbal and written communication

Strong analytical and problem-solving skills

Team collaboration across time zones

Time-management skills

Troubleshooting experience

Job description

Support Consultant (1-3 years), Hybrid, Pune, India

Responsibilities

• Interact with customers via Live Calls, Email, Chat to troubleshoot and resolve complex product problems or issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality, and bugs/enhancements.
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Document problems and solutions to train lower-level support on how to properly address customer or product problems.
• Communicate with product management department to improve current design or identify possible problems with design.
• Stay abreast of current technology in products, design changes, and new products offered.
• Provide day-to-day support via internal support ticket system tool.
• Understand and fulfill requirements based on SLA and priority of tickets.

Qualifications

• 1-3 years of experience.
• 24x7 rotational shift.
• Excellent verbal and written communication.
• Strong analytical and problem-solving skills.
• Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members.
• Excellent organizational, communication, interpersonal, and time-management skills with ability to multi-task and prioritize own work.
• Experience in troubleshooting.
• Preference for healthcare knowledge and experience, International Helpdesk or Call center experience.

Benefits

• Generous benefits package with emphasis on work/life balance.
• Flexible Work Environment (Hybrid).
• Quarterly Company-Wide Recharge Days.
• Peer-based incentive "Cheer" awards.
• Tuition Reimbursement Program.

Equal Opportunity Statement

Veradigm is an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. Veradigm is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.