Associate IT Support Specialist

Veradigm®; Pune District; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive salary & performance bonuses

Flexible Work Environment (Remote/Hybrid Options)

Professional development and certification reimbursement

Comprehensive health, retirement, and wellness benefits

Job summary

A healthcare technology company in Pune is seeking an Associate IT Support Specialist to provide technical assistance and support for hardware, software, and IT-related issues. The role requires troubleshooting, resolving service requests, and monitoring system alerts. A Bachelor's degree and 1-3 years of relevant IT support experience are preferred. The position offers competitive salary with performance bonuses, but requires on-site work. This is a full-time entry-level role within the Information Technology function.

Qualifications

• 1–3 years of relevant IT support experience preferred.

Responsibilities

• Resolve cases escalated from the Service Desk independently and efficiently.
• Troubleshoot issues and collect diagnostic data.
• Follow established runbooks and case-handling procedures.
• Monitor system alerts proactively.
• Assist with imaging and recovery of IT equipment.
• Coordinate with vendors for PC shipments.

Skills

Strong knowledge of Microsoft operating systems and Office suite

Solid understanding of PC components and troubleshooting techniques

Intermediate knowledge of networking principles

Basic familiarity with Mac OS, Linux, and cybersecurity practices

Excellent customer service and communication skills

Ability to work collaboratively and accept feedback constructively

Education

Bachelor’s degree preferred (or equivalent practical experience)

Tools

A+ or N+ Fundamentals

CCNA / Microsoft Windows 11 Certification

Job description

Associate IT Support Specialist

Job Summary: The Associate IT Support Specialist provides technical assistance and support for hardware, software, and IT‑related issues within Veradigm. This role handles escalated service requests and incidents across multiple technology domains, ensuring timely resolution and excellent user experience.

Key Responsibilities

• Resolve cases escalated from the Service Desk independently and efficiently.
• Troubleshoot issues, collect diagnostic data, and, when needed, elevate major incidents to engineering teams.
• Follow established runbooks and case‑handling procedures.
• Monitor system alerts proactively and notify stakeholders of outages.
• Contribute to the creation and maintenance of knowledge articles and runbooks.
• Assist with imaging, inventory management, distribution, and recovery of IT equipment.
• Provide on‑site “hot‑hands” support for IT engineering teams.
• Coordinate with vendors for PC and accessory shipments.
• Maintain minimum stock levels for PCs, accessories, and printer consumables.

Education

• Bachelor’s degree preferred (or equivalent practical experience).

Work Experience

• 1–3 years of relevant IT support experience preferred.

Certifications

• A+ or N+ Fundamentals.
• CCNA / Microsoft Windows 11 Certification Preferred.

Skills & Competencies

• Strong knowledge of Microsoft operating systems and Office suite.
• Solid understanding of PC components and troubleshooting techniques.
• Intermediate knowledge of networking principles and case‑management systems.
• Basic familiarity with Mac OS, Linux, and cybersecurity practices.
• Excellent customer service and communication skills.
• Ability to work collaboratively and accept feedback constructively.

Working Conditions

• Standard workweek with rotating multi‑shift schedules, including night shifts.
• Mandatory on‑site work at designated offices.
• Remote work is not applicable for this role.

Benefits

• Competitive salary & performance bonuses
• Quarterly Company‑Wide Recharge Days
• Flexible Work Environment (Remote/Hybrid Options)
• Professional development and certification reimbursement
• Comprehensive health, retirement, and wellness benefits.
• Peer‑based incentive “Cheer” awards
• “All in to Win” bonus Program

Information

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

For more information, please explore www.veradigm.com.

Benefits and culture can also be found at https://veradigm.com/about-veradigm/careers/benefits/ and https://veradigm.com/about-veradigm/careers/culture/.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Hospitals and Health Care