Content Development Representative

Accenture in India; Hyderabad; Hybrid; INR 1,400,000 - 2,300,000; Full time

Job summary

Accenture in India is seeking a Content Development Representative to design, deliver, and continually improve technical training for the support organization in Hyderabad. You will onboard new hires, upskill engineers, and partner with product and engineering teams to ensure accurate, effective learning materials.

The role requires hands-on classroom and virtual delivery to technical audiences, curriculum development, and strong English communication.

Qualifications

• 5+ years in enterprise technical support with 3+ years in training delivery.
• Classroom or virtual delivery to technical audiences; hands-on teaching role.
• Curriculum or knowledge library built from scratch.
• ERP or enterprise software exposure (SAP, Oracle, NetSuite, Dynamics).
• Salesforce Service Cloud or CRM with knowledge-base troubleshooting.
• Strong technical writing and English presentation skills.
• Preferred: KCS certification or swarming-model experience.

Responsibilities

• Deliver classroom, virtual, and lab-based training to technical audiences.
• Run new-hire onboarding programs end to end.
• Design and maintain curriculum: foundation, product-technical, domain specialization.
• Build teaching content from real case data and known defects.
• Certify readiness with assessments before live customer work.
• Coach engineers and run train-the-trainer sessions.
• Collaborate with product and engineering to validate content accuracy.
• Refresh content as products and case mix change.

Skills

Learning Content Development

Technical writing

English presentation

Education

15 years of full-time education

Tools

ERP software (SAP/Oracle/NetSuite/Dynamics)

Salesforce Service Cloud

SCORM LMS administration

Job description

Project Role

Content Development Representative

Project Role Description

Develop content for various marketing campaigns and programs. Direct and develop the content strategy. Provide communications guidance to senior leadership and program teams.

Must have skills

Learning Content Development

Good to have skills

NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

Design, maintain, and deliver technical training for the support organization - onboarding new hires and continuously upskilling existing engineers across products.

Responsibilities

Deliver classroom, virtual, and lab-based training to technical audiences run new-hire onboarding programs end to end.

Design and maintain the curriculum: foundation, product-technical, domain specialization, and on-the-job phases.

Build teaching content from real case data - recurring issue patterns, escalations, and known defects.

Author and administer assessments certify readiness before engineers take live customer work.

Coach engineers during supervised practice and feed observed skill gaps back into content.

Run train-the-trainer sessions so subject-matter experts and team leads can deliver modules independently.

Partner with product, engineering, and senior engineers to validate technical accuracy before publishing.

Refresh content on a defined cycle as products, tooling, and case mix change track coverage, staleness, and pass rates.

Required

• 5+ years in enterprise technical support, with 3+ years in training delivery, instructional design, or knowledge management.
• Demonstrated classroom or virtual delivery to technical audiences - this is a hands-on teaching role, not design-only.
• Has built a curriculum or knowledge library from scratch, not only delivered someone else's.
• ERP or enterprise software exposure (SAP, Oracle, NetSuite, Dynamics, or comparable).
• Salesforce Service Cloud or equivalent CRM, plus a knowledge platform comfortable with log-level troubleshooting concepts.
• Strong technical writing and presentation skills in English.
• Preferred: KCS certification or familiarity experience supporting a tier-less or swarming model SCORM/LMS administration.