Content Development Representative

Accenture PLC; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Accenture Content Development Representative in Hyderabad develops content for marketing campaigns and programs, guiding content strategy and providing communications input to leadership and program teams.

The role emphasizes hands-on training delivery, curriculum design, and collaboration with product and engineering teams to ensure technically accurate content across products and cases.

Qualifications

• 5+ years in enterprise technical support, with 3+ years in training delivery, instructional design, or knowledge management.
• Demonstrated classroom or virtual delivery to technical audiences — hands-on teaching role.
• Has built a curriculum or knowledge library from scratch.
• ERP or enterprise software exposure (SAP, Oracle, NetSuite, Dynamics, or comparable).
• Salesforce Service Cloud or equivalent CRM, plus a knowledge platform with log-level troubleshooting concepts.
• Strong technical writing and presentation skills in English.
• Preferred: KCS certification or familiarity with tier-less or swarming model; SCORM/LMS administration.

Responsibilities

• Deliver classroom, virtual, and lab-based training to technical audiences.
• Design and maintain the curriculum: foundation, product-technical, domain specialization, on-the-job phases.
• Build teaching content from real case data — recurring issue patterns, escalations, known defects.
• Author and administer assessments to certify readiness for live customer work.
• Coach engineers during supervised practice and address gaps in content.
• Run train-the-trainer sessions for independent module delivery by SMEs.
• Collaborate with product, engineering, and senior engineers to validate accuracy.
• Refresh content on a defined cycle as products and case mix change.

Skills

Learning Content Development

Technical writing

English presentation

KCS certification

Salesforce Service Cloud

CRM systems

Education

15 years full time education

Tools

ERP software

Salesforce Service Cloud

SCORM / LMS

Job description

Project Role

Content Development Representative

Project Role Description

Develop content for various marketing campaigns and programs. Direct and develop the content strategy. Provide communications guidance to senior leadership and program teams.

Must have skills

Learning Content Development

Good to have skills

NA

Minimum Experience

7.5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

Design, maintain, and deliver technical training for the support organization — onboarding new hires and continuously upskilling existing engineers across products.

Responsibilities

• Deliver classroom, virtual, and lab-based training to technical audiences run new-hire onboarding programs end to end.
• Design and maintain the curriculum: foundation, product-technical, domain specialization, and on-the-job phases.
• Build teaching content from real case data — recurring issue patterns, escalations, and known defects.
• Author and administer assessments certify readiness before engineers take live customer work.
• Coach engineers during supervised practice and feed observed skill gaps back into content.
• Run train-the-trainer sessions so subject-matter experts and team leads can deliver modules independently.
• Partner with product, engineering, and senior engineers to validate technical accuracy before publishing.
• Refresh content on a defined cycle as products, tooling, and case mix change track coverage, staleness, and pass rates.

Required

• 5+ years in enterprise technical support, with 3+ years in training delivery, instructional design, or knowledge management.
• Demonstrated classroom or virtual delivery to technical audiences — this is a hands-on teaching role, not design-only.
• Has built a curriculum or knowledge library from scratch, not only delivered someone else's.
• ERP or enterprise software exposure (SAP, Oracle, NetSuite, Dynamics, or comparable).
• Salesforce Service Cloud or equivalent CRM, plus a knowledge platform comfortable with log-level troubleshooting concepts.
• Strong technical writing and presentation skills in English.
• Preferred: KCS certification or familiarity experience supporting a tier-less or swarming model SCORM/LMS administration.
• 15 years full time education

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