Chat Process Executive | International BPO | Non Voice process

Talent Acquaintance; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle inquiries and resolve issues with professionalism in a fast-paced environment. You will provide accurate product information, build lasting customer relationships, and collaborate with internal teams to resolve complex complaints.

A strong focus on knowledge, quality, and meeting targets is essential. Ideal candidates will possess excellent communication, adaptability, and teamwork skills, with the ability to manage

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Proficient in using computer systems

Adaptability

Teamwork

Tools

Software skills

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.