Chat Process Executive | International BPO | Non Voice process

Talent Acquaintance; Ghaziabad District; Presencial; INR 200 000 - 300 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Ghaziabad, Uttar Pradesh, seeks a customer support executive to handle inquiries, provide accurate product information, and build lasting customer relationships.

You will collaborate with internal teams to resolve issues, maintain product knowledge, and aim to meet quality metrics and sales targets, thriving in a fast-paced environment.

Qualificações

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conhecimentos

Excellent communication

Interpersonal skills

Problem solving

Analytical skills

Computer proficiency

Adaptability

Teamwork

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.