Contact Center - International Voice Process

DAYACS; India; On-site; INR 300,000 - 540,000; Full time

Job summary

DAYACS in India seeks dynamic professionals for the International Voice Process within our Contact Center. You will handle international calls, resolve queries, and deliver high-quality service to global clients. The role emphasizes documenting calls and meeting performance targets in a collaborative team setting.

The ideal candidate has experience in BPO or international voice processes, fluent English, strong problem-solving skills, and comfort with CRM systems. Shift rotations may be required.

Qualifications

• Experience in International Voice Process or BPO environment.
• Excellent verbal communication skills in English.
• Strong customer service and problem-solving abilities.
• Ability to handle high call volumes efficiently.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work in rotational shifts if required.
• Competitive salary with 40%–80% hike based on current salary.
• Opportunity to work with global clients.
• Career growth opportunities in the BPO industry.
• Professional and supportive work environment.

Responsibilities

• Handle inbound and outbound international customer calls.
• Provide solutions to customer queries and complaints.
• Maintain high standards of customer service and professionalism.
• Accurately document call details and update customer records.
• Meet daily performance and quality targets.
• Follow company policies and communication guidelines.
• Work collaboratively with team members and supervisors.

Skills

Voice process

English communication

Customer service

Problem solving

CRM systems

Shift work

Job description

Contact Center - International Voice Process

Contact Center - International Voice Process

About the Role:

We are looking for dynamic and customer-focused professionals for theInternational Voice Process in our Contact Center team. The candidatewill be responsible for handling international customer calls,resolving queries, and delivering high-quality customer service.

Key Responsibilities:

• Handle inbound and outbound international customer calls.
• Provide solutions to customer queries and complaints.
• Maintain high standards of customer service and professionalism.
• Accurately document call details and update customer records.
• Meet daily performance and quality targets.
• Follow company policies and communication guidelines.
• Work collaboratively with team members and supervisors.

Required Skills:

• Experience in International Voice Process or BPO environment.
• Excellent verbal communication skills in English.
• Strong customer service and problem-solving abilities.
• Ability to handle high call volumes efficiently.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work in rotational shifts if required.
• Competitive salary with 40%–80% hike based on current salary.
• Opportunity to work with global clients.
• Career growth opportunities in the BPO industry.
• Professional and supportive work environment.