Consultant - Telesales

Shashwath Solution; Pune District; On-site; INR 250,000 - 450,000; Full time

Job summary

Shashwath Solution in Pune is seeking a Travel Consultant to deliver end-to-end travel arrangements for clients, handling inquiries, capturing requirements, and proposing tailored itineraries within budget.

You will secure deposits, explain cancellation policies, source quotes, arrange transport and accommodation, plan excursions, and consider mobility and medical needs to ensure a seamless journey for every traveler.

Qualifications

• High school diploma or equivalent required.
• Tourism qualification is an added advantage.
• Proven experience as travel consultant with local and international bookings.
• Proficient in internet research and professional writing.
• Strong interpersonal skills, empathy, and client-focused service.
• Ability to source competitive quotes.
• Capable of delivering multiple outputs within tight deadlines.

Responsibilities

• Responding to inquiries about our company's services and offerings.
• Determining each client's requirements, including destinations, length of stay, and transit time.
• Ensuring that clients pay the deposit before you commence with bookings.
• Informing clients about the cancellation policy, including salient dates and all penalties.
• Adhering to the available budget.
• Selecting the most appropriate transport based on the budget, departure/arrival times, and transit duration.
• Securing accommodation that fits the budget and location of choice.
• Planning excursions based on each client's needs and interests.
• Accounting for mobility and medical needs during each phase of the trip planning process.

Skills

Travel planning

Customer service

Research skills

Communication

Budgeting

Quotation sourcing

Time management

Client care

Education

High school diploma

Tourism qualification

Tools

Computer literacy

Job description

Travel Consultant Responsibilities :

• - Responding to inquiries about our company's services and offerings.


• - Determining each client's requirements, including destinations, length of stay, and transit time.


• - Ensuring that clients pay the deposit before you commence with bookings.


• - Informing clients about the cancellation policy, including salient dates and all penalties.


• - Ascertaining and adhering to the available budget.


• - Selecting the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.


• - Securing accommodation that is best suited to the budget and location of choice.


• - Planning excursions based on each client's needs and interests.


• - Accounting for mobility and medical needs during each phase of the trip planning process.

Travel Consultant Requirements :

• - High school diploma or equivalent.


• - Qualification in tourism would be added advantage


• - Demonstrable experience as a travel consultant, with expertise in local and international travel arrangements.


• - Computer literate, with exceptional desktop research and professional writing skills.


• - Top-notch interpersonal skills, including communication, respect, and empathy.


• - Ability to source the best quotes.


• - A knack for delivering multiple outputs within tight turnaround times, as needed.


• - Capacity to deliver commendable services that surpass clients' expectations.