Consultant/ Senior Consultant - Functional - Salesforce

Value Creed; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Value Creed is seeking a Salesforce QA professional in Hyderabad to join our testing team. You will perform hands-on testing across Experience Cloud, Sales Cloud, and Service Cloud, validating flows, security models, and data integrity in Salesforce sandboxes.

The role requires 3–5 years of QA experience with Salesforce, test planning, UAT, and defect management. You will work closely with developers and business users to ensure quality releases and successful deployments.

Qualifications

• 3–5 years hands-on Salesforce QA experience.
• Strong Sales Cloud, Service Cloud, and Experience Cloud knowledge.
• Hands-on Experience in Experience Cloud testing.
• Proficient in functional, integration, regression, and UAT testing.
• Experience in test planning, test case prep, defect management, and requirement traceability.
• Proficient with Flows, SOQL, security model validation, and data testing.
• Knowledge of Apex tests, code coverage, and LWC validation.
• Experience with REST/SOAP API testing and tools.
• Familiar with Salesforce deployment processes, sandbox management, and DevOps tools.

Responsibilities

• Hands-on testing of Experience Cloud community portals.
• Validate portal navigation, layouts, templates, and user experience.
• Test guest and external user access, login and registration workflows.
• Validate sharing, visibility, and access permissions for partner/customer personas.
• Test end-to-end business scenarios across Sales and Service Cloud.
• Perform functional, integration, regression, and UAT testing in Salesforce sandboxes.
• Create and execute test plans, scenarios, and test cases.
• Manage defects, triage, retesting, and closure.
• Validate Salesforce Flows, validation rules, approvals, and Process Builder/Workflow.
• Validate Apex, Triggers, and Lightning Web Components; use logs for debugging.
• SOQL/SOSL data verification and troubleshooting.
• Security model testing incl. OWD, Sharing Rules, Profiles, Role Hierarchy.
• CI/CD & QA tooling, deployments via Change Sets, SFDX, Gearset.

Skills

Salesforce QA

Sales Cloud

Experience Cloud

Service Cloud

UAT testing

Test planning

SOQL

Apex

LWC testing

API testing

DevOps tools

Data testing

Security validation

Automation testing

Tools

Postman

Workbench

Data Loader

Salesforce CLI

Gearset

Copado

Change Sets

Job description

Key Responsibilities

• Salesforce Clouds

Experience Cloud (Mandatory)

• Hands-on experience testing Salesforce Experience Cloud community portals.
• Validate portal navigation, page layouts, templates, and overall user experience.
• Test guest and external user access, login and registration workflows.
• Validate sharing, record visibility, and access permissions for partner and customer personas.

Sales Cloud & Service Cloud

• Strong understanding of core CRM processes, including lead-to-cash workflows and case management.
• Experience testing omnichannel routing and standard Salesforce object architectures.
• Ability to design and execute end-to-end business scenarios across Sales and Service Cloud.
• Functional Testing & Salesforce Platform Validation
• Test Planning & Design: Analyse user stories and acceptance criteria, prepare test plans, scenarios, and test cases covering positive, negative, and edge cases. Maintain requirement-to-test traceability.
• Manual, Regression & UAT Testing: Perform functional, integration, smoke, regression, and UAT testing across Salesforce Sandbox environments. Manage defect logging, triage, retesting, and closure.
• Declarative Automation Testing: Validate Salesforce Flows (Screen, Record-Triggered, and Schedule-Triggered), validation rules, approval processes, and legacy Process Builder and Workflow Rules.
• Apex, Triggers & LWC Validation: Functionally validate custom Apex logic, triggers, and Lightning Web Components, including bulk data scenarios and governor limit behaviour. Use Debug Logs and Developer Console to investigate failures.
• SOQL & SOSL: Demonstrate strong proficiency in SOQL and basic knowledge of SOSL for data verification, record validation, and troubleshooting.
• Security Model Testing: Validate Salesforce security configurations, including OWD, Sharing Rules, Profiles, Permission Sets, Role Hierarchy, and Field-Level Security. Perform role-based access and "Run As" user testing.
• Test Automation
• Apex Test Classes & Code Coverage: Ability to review Apex test classes, understand code coverage reports, and collaborate with developers to ensure the minimum 75% code coverage requirement is met.
• LWC Jest Testing: Basic to intermediate understanding of Jest-based unit testing for Lightning Web Components.
• API, Integration & Data Testing
• API Testing: Experience testing REST and SOAP APIs, JSON/XML payloads, and webhooks using tools such as Postman and Workbench. Understand authentication mechanisms, including OAuth, Connected Apps, and Named Credentials.
• Integration Testing: Validate end-to-end data flows between Salesforce, external systems, middleware, and third-party applications, including negative and failure scenarios.
• Data Migration & Test Data Management: Use Salesforce Data Loader, Import Wizard, and Workbench for test data creation, migration validation, and data reconciliation, including Large Data Volume (LDV) scenarios.
• Analytics & AI Testing
• Reports & Dashboards: Validate custom report types, filters, dashboards, and snapshot reporting against underlying Salesforce data.
• Einstein Features: Test Salesforce Einstein capabilities, such as Einstein Bots, Next Best Action, and Einstein Analytics, ensuring expected recommendations and outcomes.
• Agentforce: Familiarity with testing autonomous AI agents and AI-driven workflows, including prompt and response validation, topics, actions, guardrails, and Agentforce testing tools.
• DevOps, Release Management & QA Tools
• Release & Environment Management: Understand Salesforce release lifecycles and Sandbox strategies across Dev, QA, UAT, and Staging environments. Perform data seeding, Sandbox refresh validation, and post-deployment smoke and regression testing.
• Deployment Tools: Working knowledge of deployments using Change Sets, Salesforce CLI (SFDX), or Gearset. Validate deployment results and troubleshoot deployment-related issues.
• CI/CD & Quality Gates: Familiarity with Salesforce DevOps pipelines and tools such as Copado and Gearset, including automated testing and deployment validation as quality gates.

Required Skills & Qualifications

• 3–5 years of hands‑on experience in Salesforce QA.
• Strong practical knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Mandatory hands‑on experience in Experience Cloud testing.
• Strong understanding of functional, integration, regression, and UAT testing.
• Experience in test planning, test case preparation, defect management, and requirement traceability.
• Proficiency in Salesforce Flows, SOQL, security model validation, and data testing.
• Working knowledge of Apex test classes, code coverage, and LWC validation.
• Experience in REST/SOAP API testing, Postman, Workbench, and Data Loader.
• Familiarity with Salesforce deployment processes, Sandbox management, and DevOps tools.

Good To Have Skills

• Apex Debug Logs and Developer Console.
• Security Model and Run As testing.
• Exploratory testing.
• Jest testing for Lightning Web Components.
• MuleSoft integration testing and OAuth 2.0 flows.
• Data Cloud and CRM Analytics.
• Agentforce testing and AI-driven workflow validation.
• Salesforce CLI (SFDX), Change Sets, Gearset, and Copado.
• Copado Robotic Testing.

Preferred Certifications

• Salesforce Certified Administrator – Required
• Salesforce Certified Experience Cloud Consultant – Highly Preferred
• Salesforce Certified Sales Cloud Consultant / Service Cloud Consultant – Highly Preferred
• Salesforce Certified Platform App Builder – Good to Have.
• Salesforce Certified Platform Developer I – Good to Have.
• Salesforce Certified Agentforce Specialist / AI Associate – Good to Have.