Process Excellence Manager

Akasa Air; Mumbai; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Akasa Air is seeking a Quality Improvement professional in Mumbai to drive Lean Six Sigma initiatives across departments. You will identify gaps, mentor teams, map processes, and implement data-driven improvements to boost efficiency and cost effectiveness.

Ideal candidates will have 5+ years in Quality Management or Process Improvement, strong analytics, and a proactive drive to innovate, with a focus on service excellence and continuous improvement.

Qualifications

• Minimum graduate or global equivalent.
• Experience in Quality Management, Process Improvement and Analytics.
• Lean Six Sigma certification preferred.

Responsibilities

• Identify gaps and opportunities through data, report, stakeholder interaction and process mapping.
• Lead/mentor project teams in Lean, PDCA and problem solving.
• Document business processes, requirements and solutions.
• Create data-driven solutions and assist system enhancements.
• Drive documentation of Quality Net Income initiatives.

Skills

Lean Six Sigma

ISO 9001

Project Management Skills

Analytical skills

Knowledge of systems and processes

Self-Motivated

Innovation in procedures

Problem solving

Time Management

Planning and organizing

Interpersonal skills

Quality improvement

Education

Graduate or global equivalent

Job description

• Drive Quality Improvement & achieving process excellence across departments through initiatives like LEAN and 6 Sigma practices.
• To develop & sustain a culture of continuous improvement in the organization through training and process improvement projects

Key Responsibilities:

• Identify gaps and opportunities through data & report, stakeholder interaction, process mapping across departments, and any other opportunities in the organization.
• Lead/ Mentor/ Help the project team understand the problem statement and apply improvement initiatives like Lean, PDCA for problem solving.
• Document business processes, requirements, and solutions using appropriate tools and techniques.
• Create data driven solutions and assist in system enhancement implementation.
• Drive documentation of QNI (Quality Net Income) through various initiatives
• Conduct toll gate and review with leadership on improvement projects.
• Research on innovation, customer needs, market trends and futuristic needs of the organization.
• Facilitate training programs for Lean and 6 Sigma and drive recognition for completed projects/ initiatives.

Desired Qualifications/Certifications:

• Education: Minimum -Graduate or global equivalent
• Project Management

Preferred work experience:

Minimum 5+ years of relevant experience in one or more below areas:

Quality Management, Process Improvement, Project Management experience, Analytics

Skills and Knowledge:

Functional

• Lean Six Sigma
• ISO 9001
• Project Management Skills
• Analytical skills
• Knowledge and understanding of systems and processes.
• Self-Motivated and Self-Directed
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Problem solving
• Time Management
• Planning, Organizing, Motivating, Directing and Controlling
• Good Business acumen, contacts and interpersonal skills
• Commitment to Service Excellence and Quality improvement