Consultant, Issues Management - Bangalore (Multiple Posts)

085 Northern Operating Srvs Pvt Ltd; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Northern Trust in Bengaluru seeks an Issues Management Consultant to support risk governance within the Risk Management Control team. You will manage inputs, monitor and report issues in the GRC system, coordinating with global stakeholders and the IPMT.

The role offers exposure to incident trend analysis and remediation activities. The ideal candidate has experience in banking or regulated environments, strong communication, and a proactive, collaborative mindset.

Qualifications

• Experience with Governance, Risks and Compliance (GRC) tools, ServiceNow IRM preferred.

Responsibilities

• Deliver best in class administration of issue management from identification and input into the GRC system, with ongoing monitoring and reporting.
• Escalate risk and control related matters to the practice control manager and IPMT team.
• Participate in the RCSA, Risk Control testing and identification of issues for Risk Management units.
• Facilitate control program governance, metrics and reporting requirements as required.
• Assist in analysis of incidents and transformation of issues into the GRC system.
• Support project deliverables to implement enhanced controls and efficiency.
• Review policies to ensure alignment with standards and regulatory requirements.

Skills

GRC tools

ServiceNow IRM

Critical thinking

Communication skills

Stakeholder management

Strategic thinking

Self-motivation

Microsoft 365

Power BI

SharePoint

Banking/regulatory experience

Education

Bachelor's degree in business administration or related field

Tools

Microsoft 365 suite (Outlook, Excel, PowerPoint, Visio, Power BI)

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary

As part of the First Line of Defense, the Issues Management Consultant is part of the Risk Management Control team which provides oversight and governance of the Risk Management Function controls to ensure resiliency and mitigate current and emerging risks. This role interacts with Risk Management teams globally, including a diverse business stakeholder group, through: Control Framework and Assurance Collaboration with First and Third Lines of Defense Program governance, Metrics and Reporting Supporting strategic change initiatives and projects The Consultant, BU Control is responsible for working with Control & Practice Managers to execute issue management best practices and administration associated with input, monitoring and reporting of Risk Management functions issues in the GRC system. This role partners with Issue Managers across the Control team and our business stakeholder groups to identify obtain requisite information and ensure items are entered accurately and timely for tracking. In addition, the role may be exposed to additional opportunities for growth and development which may include risk-based control reviews, management and review of issues in remediation and in-depth analysis of incidents to identify key trends and solutions to prevent future reoccurrence. This role offers the candidate an opportunity to grow and develop their risk and control skills and Risk Management Business Unit knowledge while also enhancing their internal network through the broad reach of stakeholder engagement at various seniority levels.

Major Duties

Deliver best in class administration of issue management from identification and input into the GRC system, along with ongoing monitoring and reporting to ensure BU Control team is aligning to program requirements Escalate risk and control related matters to the practice control manager and IPMT team. Participate in the RCSA (Risk & Control Self-Assessment), Risk Control of testing, self-identified issue identification, among others, for Risk Management business units, ensuring issues, risks and controls and all other data are appropriately triaged, identified and captured in the GRC system. Facilitate control program governance, metrics and reporting requirements for Risk Management, as required and requested. Following the evaluation of incidents and operational losses, assist in the analysis of identifying trends, root cause and corrective actions along with the transformation of resultant issues into the GRC system. Participate with control project deliverables, as assigned, to implement enhanced controls and efficiency enhancements. Assist as required by conducting periodic reviews of practice specific policies and standards to ensure adequate procedures are in place and follow organizational standards, mitigate risk and meet known regulatory requirements. Other duties as assigned

Knowledge, Skills & Experience Required

• Experience with Governance, Risks and Compliance (GRC) tools, ServiceNow IRM preferred.
• Critical thinker with strong organizational and problem-solving abilities who is able to organize and manage people and resources to effectively prioritize issues and respond to senior management and key stakeholders.
• Strong communication written/oral skills, ability to communicate complex topics in a simple and concise manner.
• Ability to engage a diverse set of stakeholders, build long-term relationships, and create a collaborative and approachable environment.
• Ability to think strategically, execute with precision and prioritize in a fast-paced environment.
• Ability to work with minimal manger oversight, as well as collaborate with others.
• Experience of using Microsoft 365 Packages, (Outlook, Excel, PowerPoint, Visio, Power BI) and SharePoint.
• Relevant experience/expertise in banking or similar regulated organization, specializing in risk/control roles such as those in risk management, control, governance, audit, compliance or testing, preferred.
• Bachelor’s degree in business administration, management, or a related field is preferable.

Shift Timing

1:30PM to 10:30PM IST

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.

Terms and Conditions

Candidate Privacy Notice

California Applicant Privacy Notice

Pay Transparency

Nondiscrimination Provision (U.S)

Transparency in Coverage Disclosure – North America

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EOO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.