Manager, ServiceNow IRM

185 Northern Operating Sols Pvt Ltd; Pune District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Northern Trust in Pune is seeking a senior program/technical lead to own the delivery of complex financial risk programs, including GRC and IRM implementations. You will drive agile delivery, mentor a diverse team, and coordinate with global stakeholders and vendors to ensure on-time, high-quality outcomes.

Bring 15+ years of risk-domain experience, strong leadership and communication, and a track record of delivering scalable risk solutions.

Qualifications

• Bachelor’s degree in computer science or engineering.
• 15+ years of experience in financial and non-financial risk platforms, GRC module and IRM implementation.
• Experience in managing large transformation programs in financial risk, preferably GRC on IRM.
• Strong communication skills with senior management and ability to lead a high-performance team.

Responsibilities

• Drive & take bottom line responsibility for implementation and operational management of complex multi-stream programs involving highly secure and scalable financial risk solutions.
• Develop and maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas.
• Provide status and communicate progress to business and technology stakeholders about timelines and deliverables.
• Mentor team on delivery, technical & functional aspects and resolve queries.
• Design new practices and patterns on the ServiceNow or any financial risk platform; coordinate change requests and vendor efforts.
• Upskill and manage team members of different skill sets.

Skills

GRC implementation on IRM

IRM ServiceNow Integrations

Agile methodologies

Stakeholder communication

Leadership of high-performance team

Vendor management

Technical thought leadership

Education

Bachelor’s degree in computer science or engineering

Tools

ServiceNow CAS

ServiceNow CAD

CIS-IRM

CIS-CSM

CIS-ITSM

Murex

Archer

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Description AND Principal Responsibilities

Drive & take bottom line responsibility for implementation and operational management of complex multiple stream programs involving highly secure and scalable financial risk solution for the business. Develop and maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas. Take bottom line responsibility and accountability of the Program outcome including financials, technical solution, schedule, talent and business outcome & trust. Divide the design decisions into actionable tasks, estimate the tasks & ensure assignment of these tasks to the team and ensure governance for the end-to-end completion of same. Create vision and future talent strategy in line with NT business and technology strategy. Drive research, proof of concepts and design considerations and get a buy in from stake holders for its implementation. Mentor team on the delivery, technical & functional aspects and resolve their queries. Take bottom line responsibility of communicate to business and technology stakeholders about progress of features, timelines, estimations and project deliverables. Provide advice on alternative options, risks and the associated impact to the business and technical architecture Able to operate in agile execution model with ability to integrate continuous integration and continuous deployment frameworks. Able to drive and coordinate change request process for development and enhancements Ability to work with vendors and support staff on execution of solution , enhancements and support. Design new practices and patterns on the ServiceNow or any financial risk platform will be an added advantage. Should be flexible for upskilling and manage team members of different skill sets.

Experience/ Skills

Minimum qualification: Bachelor’s degree in computer science or engineering 15 +years of extensive work experience on financial and non-financial risk platforms, GRC module and IRM implementation. Required Skills Experience in managing large transformation program in financial risk preferably GRC implementation on IRM. Strong understanding of financial and non-financial risk domain. Strong technical & system thought leadership and ability to manage a high-performance team. Hands-on experience on IRM ServiceNow Integrations will be an advantage. Highly result oriented & experience in leading technical implementation efforts in similar scope, size; Work closely with Business Analysts and Project Managers to develop the agreed solutions. Strong capability of handle multiple streams and stakeholders Excellent communication skills with the ability to manage complex program risk and senior management communications. Ability to handle medium to large team in risk domain, with the ability to work under ambiguous scenarios and ability to establish trust through SME knowledge either in process or technology or risk domain. Good understanding of talent management including vendors staff and associated project financials. Strong understanding of Agile ways of working.

Nice to Have Skills ServiceNow CAS, CAD, CIS-IRM, CIS-CSM, CIS-ITSM Certified Understanding of other risk systems like Murex, Archer. Integrate ServiceNow application(s) with third party systems/applications via APIs is a must skill. Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe. Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more. Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected under federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)