Consultant - Internal Service Desk

Wasatch Property Management, Inc.; Bengaluru; Hybrid; INR 800,000 - 1,100,000; Full time

Job summary

MarketStar is hiring for an Internal Service Desk Consultant role based in Bangalore. You will handle ad trafficking, troubleshoot tickets, and coordinate with internal teams and third parties to support digital campaigns.

The role requires 4+ years in ad operations with strong knowledge of HTML/JS/CSS, DCM, and tag management tools. Excellent communication and ability to work in a fast-paced environment are essential.

Qualifications

• 4+ years of experience in Ad trafficking and troubleshooting.
• Experience with DCM and tag management tools such as GTM/Tealium.
• Knowledge of HTML, JavaScript, CSS, and web analytics tracking.

Responsibilities

• Handle ad trafficking and troubleshoot tickets.
• Coordinate with internal/external stakeholders for campaign needs.
• Ensure QA and SLA standards are met.
• Manage digital media campaigns setup, trafficking, and reporting.

Skills

Ad trafficking

DCM

HTML/JS/CSS

Chrome devtools

Tag management

QA & SLA

Communication

JIRA

Education

Any Graduate

Tools

GTM

Tealium

ContentSquare

Nielsen

Kantar

Appsflyer

Kochava

Job description

Role: Consultant - Internal Service Desk. Experience: 4+ Years. Location: Bangalore.

About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!

Job Summary

This role will be responsible for executing and troubleshooting tickets raised for all ad trafficking, display media and monitoring their delivery across ad exchanges, publishers and networks. Become a subject matter expert in workflows spanning a variety of in-house ad products in order to effectively advocate for operational excellence. Act as the main point of contact for the users, internal departments, and third-party providers for various campaign needs

Duties

Handle user tickets, troubleshoot, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Handles client queries and adhere to QA and SLA standards Should be able to work in result driven environment with data driven approach Liaison with external and internal stakeholders Ability to investigate, analyze and solve problems as well as clearly communicate results. Responsible for all digital media campaigns management and coordination including campaign set up, creative trafficking, reporting & technical support.

Must have skills

4+ Years of experience in Ad trafficking and technical troubleshooting like DCM. Expertise in Tag Management tools like GTM, Tealium, Content Square etc. Should know various ad servers, have extensive and in-depth knowledge of DCM. Experience working with proprietary pixels & ad server (i.e. Meta, TikTok), familiar with third party vendors (i.e. Nielsen, DCM, Kantar) Knowledge of HTML, JavaScript, CSS, Web Analytics tracking and Viewability/Verification. Proficient knowledge in MMPs, App Installs, Conversion campaigns (i.e. Appsflyer, Kochava) Understanding of various third party, and ad verification tags specifications, (Double click, AppNexus, DMPs and IAS etc.) Experience working with debugging tools e.g. Chrome devtools. Strong written verbal communication skills, multi-tasking, and close attention to detail are a must. Strong judgment and able to prioritize in a fast-paced environment. Knowledge of JIRA tool preferred but not mandatory. Multi-Tasker and Team Player.

Qualification

Any Graduate. Post Graduate degree or equivalent with an excellent academic record. Relevant experience in Ad operations environment. Proactive, self-starter - able to identify/foresee issues & call them out beforehand (i.e. noticing a pattern while working on tickets & proactively calling it out. Critical thinker - able to learn & apply knowledge when troubleshooting, we won't have troubleshooting steps for all scenarios. Great communication (oral & written) skills.

What’s in it for you?

We are a rapidly growing organization with opportunities across the globe. We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development. We are a people-first organization with policies and processes that help you bring the best version of yourself into work.

Note

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

Regalix India is now MarketStar - bringing together global expertise with strong regional roots. At MarketStar, we create growth - for our people, our clients, and our community. The fuel for this growth is you, a person who has the desire to be more than you are today. Join us and you'll find world-class opportunities, an environment built on growth, and a team who cares about your success!

Offices in Bangalore and Hyderabad Remote, In-Office, and Hybrid Opportunities 1,700+ APAC Employees 3,000+ Annual Community Service Hours 10+ Unique Training and Leadership Programs Homegrown Leaders Experienced Leaders from Amazon, GE, Amex, Uber & More Best Organisation for Women, ET Now Awards India's Best Employers, TIME Magazine Best Vision and Values, Engage Award for Innovation in Sales, Stevie Awards LinkedIn Instagram YouTube