Consultant - Access Coordinator

Darwinbox Digital Solutions Pvt. Ltd.; Hyderabad; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in Hyderabad seeks a Director or Senior Director, Business Operations to lead cross-functional operational initiatives and drive scalable growth across the enterprise.

The role focuses on governance of access coordination, project leadership, and collaboration with HR, IT, and business units to ensure seamless operations and strong data-driven decision making.

Qualifications

• Bachelor’s degree preferred; other qualifications will be considered.
• Experience in identity/access management and corporate IT operations.
• Ability to coordinate with multiple stakeholders across HR, IT, and business units.
• Experience delivering on SLAs for access provisioning and support.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead end-to-end access provisioning and triage user access requests.
• Coordinate executive transfers and ensure uninterrupted access across divisions.
• Provide 2nd and 3rd level support for workforce member access requests.
• Administer user access privileges per approved requests and SLAs.
• Develop and deliver access management training and awareness to departments.

Skills

Identity Management

Team coordination

Independent work

Workload management

Analytical skills

Customer service

MS Office

Security procedures

Integrity & confidentiality

Interpersonal skills

Education

Bachelor’s Degree

Tools

Identity Management tools

Job description

Directoror Senior Director, Business Operations

Matrix reports to (Title):

As applicable based on functionalalignment

Direct Reports:

PositionSummary:

Consultant - Access Coordinator (SR AC) is primarilyresponsible for providing services to provision user access to Organisationsystems for employees. Responsibilities include initial assessment,triage, research, and resolution of user access requests. The SR AC isresponsible for using user access tools and other processes to provisionaccounts as necessary in a timely manner and to provide reports on useraccess or provide decision support data based on system usage. Acts asa project representative for their group on designated projects.Contributing to the creation of project documentation, self help knowledgebase entries and the development of support related procedures.

Responsibilities:

Operational Support

% of time: 70%

Leadscoordination of Executive transfers across the enterprise by collaboratingwith HR, the losing division access coordinators, gaining division accesscoordinator, and the Executive to ensure they are transferred smoothlywithout loss of access.

Provides2 nd and 3 rd level support of requests forWorkforce Members and other users as defined by business owners.

Grants,modifications, and removes user access privileges for Company network andinformation systems only as directed by a designated approver and inaccordance with established SLAs.

Useof administrator and/or elevated system or application privileges ONLY asauthorized to perform role and responsibilities within designated span ofcontrol

Providestraining and awareness to departments about user access controls as needed

Operational Initiatives

% of time: 30%

Leadsthe definition of processes and procedures of access management forWorkforce Members, including vendors that require access across multipledivisions.

Leadsefforts to improve operational processes and procedures.

Subjectmatter expert for account management policies, procedures, and guidancedocuments.

Participatesin development/review of division security processes/procedures undersupervision of Regional User Access Manager.

Partnerswith facility Human Resources, facility IT teams and business owners todefine and maintain role based access.

Coordinateand work with access tools development teams to build and establish newforms for access management.

Education& Experience:

  Bachelor’s Degree Preferred,

  8 to 13 Years of Experience

Must Have Skills

  Demonstrates ability to learnCorporate, Division, and Facility-specific applications, technology, andterminology.

  Ability to coordinate and workwith peers to provide assistance with daily operations.

  Experience working with IdentityManagement principles and their application across computing platforms.

  Ability to work bothindependently and collaboratively as a team player.

  Ability to manage changingworkloads while maintaining a sense of priorities and delivering qualityservice within required timeframes.

  Demonstrated analytical andproblem solving skills

  Demonstrated ability to utilizecustomer support processes and techniques.

  Excellent interpersonal, customerservice and communication skills.

  Basic computer skills andcompetency in MS Office Suite

  Strong understanding ofsecurity-related procedures.

  High level of integrity anddemonstrated ability to maintain confidence with sensitive information

Nice toHave Skills

  Demonstrated ability to utilizecustomer support processes and techniques.

  Excellent interpersonal, customerservice and communication skills.

  Basic computer skills andcompetency in MS Office Suite

  Strong understanding ofsecurity-related procedures.

  High level of integrity anddemonstrated ability to maintain confidence with sensitive information.