Consultant

T-Systems ICT India Pvt. Ltd.; Pune District; On-site; INR 800,000 - 1,000,000; Full time

Job summary

T-Systems ICT India Pvt. Ltd. is seeking a Team Coordinator for German language support in its HR Shared Services.

The role focuses on coordinating daily HR operations, servicing German-speaking employees and stakeholders, and maintaining accurate HR records. The candidate will work in a fast-paced environment, handling HR queries in German and English, monitoring SLAs, and contributing to process improvements.

Qualifications

• Bachelor's degree in HR, Business Administration, Management or related field.
• 2–5 years of experience in HR Operations, Shared Services, Team Coordination, or Customer Service environments.
• Fluency in German (B2/C1 level or higher) and English mandatory.
• Experience with HRMS/ERP systems such as SAP SuccessFactors, Workday or Oracle HCM preferred.
• Experience supporting international or European clients is an advantage.

Responsibilities

• Coordinate daily team operations and ensure smooth HR processes and service requests.
• Serve as the primary point of contact for German-speaking employees, stakeholders and business partners.
• Handle HR queries and employee requests in German and English.
• Monitor workloads, track SLAs, and ensure quality standards and deadlines.
• Assist with employment contracts, letters, certificates, and HR documentation.
• Maintain employee records in HR systems with data accuracy and compliance.
• Identify process gaps and resolve operational issues; escalate complex cases as needed.
• Prepare reports and analyze operational metrics for management.
• Coordinate with internal departments and external agencies, including government authorities and insurers.
• Conduct quality checks to ensure HR policies compliance.
• Support onboarding, offboarding, and other lifecycle activities.
• Drive continuous improvement to boost productivity and customer satisfaction.

Skills

German communication

Coordination

Organization

Multitasking

Time management

Problem solving

Data accuracy

MS Office

Customer focus

Education

Bachelor's degree in Human Resources, Business Administration, Management, or a related field

Tools

SAP SuccessFactors

Workday

Oracle HCM

Job description

Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

Job Description

Team Coordinator - German Language

Job Title

Team Coordinator - German Language

Experience -6 to 9

Notice Period -0 to 30 days

Key Responsibilities

• Coordinate daily team operations and ensure smooth execution of HR processes and service requests.
• Act as the primary point of contact for German-speaking employees, stakeholders, and business partners.
• Handle HR queries and employee requests in German and English, ensuring timely and accurate resolution.
• Monitor team workloads, track service levels (SLAs), and ensure adherence to quality standards and deadlines.
• Support the preparation and maintenance of employment contracts, letters, certificates, and other HR-related documentation.
• Maintain and update employee records in HR systems, ensuring data accuracy and compliance.
• Identify process gaps, resolve operational issues, and elevate complex cases when necessary.
• Prepare reports, analyze operational metrics, and provide regular updates to management.
• Coordinate with internal departments and external agencies, including government authorities, insurance providers, and other stakeholders.
• Conduct quality checks and audits to ensure compliance with company policies and HR procedures.
• Support onboarding, offboarding, and other employee lifecycle activities.
• Drive continuous improvement initiatives to enhance team productivity and customer satisfaction.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
• 2-5 years of experience in HR Operations, Shared Services, Team Coordination, or Customer Service environments.
• Fluency in German (B2/C1 level or higher) and English is mandatory.
• Experience working with HRMS/ERP systems such as SAP SuccessFactors, Workday, or Oracle HCM is preferred.
• Experience supporting international or European clients is an advantage.

Key Skills

• Strong German communication skills (written and verbal).
• Excellent coordination and stakeholder management abilities.
• Strong organizational and multitasking skills.
• Ability to manage priorities and meet deadlines in a fast-paced environment.
• Problem-solving and decision-making capabilities.
• High attention to detail and data accuracy.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Customer-focused approach with strong interpersonal skills.

Preferred

• Experience in HR Shared Services or Global Business Services (GBS).
• Knowledge of German labor practices and HR processes.
• Experience leading or coordinating small operational teams.