CONFIGURATION MANAGER L1

Wipro; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Wipro Limited is seeking a ServiceNow CMDB/Hardware Asset Management specialist to ensure accurate CMDB population and maintenance. You will align activities with Change Management, implement baselines, conduct CMDB audits, and drive continuous improvements across service asset and configuration management.

The role emphasizes governance, backups, and cross-functional collaboration to deliver reliable, up-to-date configuration data and effective service management processes.

Qualifications

• Good analytical and decision-making capabilities.
• Strong communication and presentation skills.
• Conflict resolution abilities.
• Technical background across IT technologies/ disciplines.
• Experience with hardware and software setup and troubleshooting.
• CMDB repository creation and management experience.
• Understanding of CI/CD lifecycle.

Responsibilities

• Populate and maintain the CMDB.
• Align activities with Change Management processes.
• Ensure CMS data is accurate and up-to-date.
• Take regular snapshots and establish baselines.
• Audit CMDB processes and implement governance.
• Communicate changes via a defined plan (RACI).
• Ensure backups are performed and protected.
• Recommend improvements via Service Improvement Plans.
• Ensure Service Asset and Configuration management is fit for purpose.

Skills

Analytical thinking

Communication skills

Presentation skills

Conflict resolution

IT technical background

Hardware and software setup

CMDB management

Documentation control

Software development lifecycle

Multi-site experience

SCM tooling / build automation

Tools

ServiceNow

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do

RESPONSIBILITIES

• Populating the CMDB
• Ensuring the pre-defined activities are aligned with the Change Management process
• Ensuring the CMS provides accurate and up to date information.
• Ensuring regular snapshots and Configuration Baselines are taken and protected
• Triggering an auditing process on the CMDB
• Implementing a Communications plan upon changes in the CMDB, using the RACI model.
• Ensuring backups are taken as appropriate
• Considering the usage of a Definitive Media Library as appropriate.
• Making recommendations for Service Improvement Plans
• Ensuring the Service Asset and Configuration process is performed as designed.
• Developing a Service Asset and Configuration Management process m
• Ensuring the Service Asset and Configuration Management process is fit for purpose.
• Ensuring process description meets objectives
• Sponsorship, design, and continual improvement of the process and its metrics.
• F ollowing the organization's policies relating to employment

Mandatory Skills: ServiceNow Hardware Asset Management.Experience: 5-8 Years.

Invent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

KEY SKILLS AND COMPETENCIES

• Good analytic and decision-making skills.
• Good communication skills.
• Good presentation skills.
• Must have conflict resolution abilities.
• Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
• IT hardware and Software setup, management and troubleshooting capabilities
• Configuration Management experience on document control, source code management, and Defect Management tools
• Should be able to create a CMDB repository
• Should have understanding of the software development lifecycle
• Experience of working in a multi-site environment
• Extensive experience with SCM tools and with build automation software

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.