CONFIGURATION MANAGER L1

Wipro Ltd.; Ernakulam; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wipro Limited in Kochi, Kerala, India seeks a Configuration Manager L1 to manage the CMDB and ensure accurate configuration data across the service landscape. You will implement baselines, support audits, and drive improvements using CMDB, ServiceNow, and SCM tools.

The role requires strong communication, ITSM experience, and a proven ability to work across multi-site teams. 5-8 years of relevant experience is expected, with an emphasis on process discipline and data integrity.

Qualifications

• 5–8 years of configuration management experience.
• Strong CMDB knowledge and service management processes.
• Experience with ServiceNow and SCM/build automation tools.

Responsibilities

• Populate and maintain the CMDB with accurate data.
• Align activities with Change Management processes.
• Ensure CMS data accuracy and timely snapshots/baselines.
• Audit CMDB and implement a communication plan for changes.
• Maintain backups and explore Definitive Media Library usage.
• Recommend improvements for Service Improvement Plans.
• Ensure Asset and Configuration Management is fit for purpose.

Skills

Configuration Management

CMDB

ServiceNow

Change Management

Software Asset Management

Documentation Control

SCM Tools

Build Automation

Communication Skills

Job description

Job Title

Configuration Manager L1

Location

Kochi, Kerala, India

Company Overview

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Responsibilities

• Populating the CMDB
• Ensuring the pre-defined activities are aligned with the Change Management process
• Ensuring the CMS provides accurate and up to date information.
• Ensuring regular snapshots and Configuration Baselines are taken and protected
• Triggering an auditing process on the CMDB
• Implementing a Communications plan upon changes in the CMDB, using the RACI model.
• Ensuring backups are taken as appropriate
• Considering the usage of a Definitive Media Library as appropriate.
• Making recommendations for Service Improvement Plans
• Ensuring the Service Asset and Configuration process is performed as designed.
• Developing a Service Asset and Configuration Management process
• Ensuring the Service Asset and Configuration Management process is fit for purpose.
• Ensuring process description meets objectives
• Sponsorship, design, and continual improvement of the process and its metrics.

Key Skills and Competencies

• Good analytic and decision-making skills.
• Good communication skills.
• Good presentation skills.
• Must have conflict resolution abilities.
• Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
• IT hardware and Software setup, management and troubleshooting capabilities
• Configuration Management experience on document control, source code management, and Defect Management tools
• Should be able to create a CMDB repository
• Should have understanding of the software development lifecycle
• Experience of working in a multi-site environment
• Extensive experience with SCM tools and with build automation software

Mandatory Skills

• ServiceNow Software Asset Management

Experience

5-8 Years

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.