CONFIGURATION MANAGER L1

Wipro; Ernakulam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Wipro Limited is seeking a seasoned Configuration Management/CMDB professional to join our IT operations team in India. You will populate the CMDB, align activities with Change Management, ensure accuracy, and implement baselines, audits, and backups as part of a mature ITSM process.

The role requires strong analytical and communication skills, experience with ServiceNow and SCM tools, multi-site exposure, and the ability to drive continual improvement of the CMDB and related governance metrics.

Qualifications

• Strong experience in Configuration Management and CMDB processes.

Responsibilities

• Populate the CMDB and ensure data accuracy.
• Align Change Management activities with CMDB processes.
• Maintain regular snapshots and configuration baselines.
• Trigger auditing and implement a communications plan per changes.
• Ensure backups and Definitive Media Library usage where appropriate.
• Drive continual improvement of the CMDB governance metrics.

Skills

Analytical & decision-making skills

Communication skills

Presentation skills

Conflict resolution abilities

Technical IT background

Hardware and software setup/troublesho

CMDB/Configuration Management

SCM/build automation experience

Tools

ServiceNow

CMDB

SCM tools

Build automation software

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do

RESPONSIBILITIES

• Populating the CMDB
• Ensuring the pre-defined activities are aligned with the Change Management process
• Ensuring the CMS provides accurate and up to date information.
• Ensuring regular snapshots and Configuration Baselines are taken and protected
• Triggering an auditing process on the CMDB
• Implementing a Communications plan upon changes in the CMDB, using the RACI model.
• Ensuring backups are taken as appropriate
• Considering the usage of a Definitive Media Library as appropriate.
• Making recommendations for Service Improvement Plans
• Ensuring the Service Asset and Configuration process is performed as designed.
• Developing a Service Asset and Configuration Management process m
• Ensuring the Service Asset and Configuration Management process is fit for purpose.
• Ensuring process description meets objectives
• Sponsorship, design, and continual improvement of the process and its metrics.
• F ollowing the organization's policies relating to employment

KEY SKILLS AND COMPETENCIES

• Good analytic and decision-making skills.
• Good communication skills.
• Good presentation skills.
• Must have conflict resolution abilities.
• Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
• IT hardware and Software setup, management and troubleshooting capabilities
• Configuration Management experience on document control, source code management, and Defect Management tools
• Should be able to create a CMDB repository
• Should have understanding of the software development lifecycle
• Experience of working in a multi-site environment
• Extensive experience with SCM tools and with build automation software

Mandatory Skills: ServiceNow Software Asset Management.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.