configuration management specialist

Alstom Transportation; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Alstom Transportation in Bangalore, India seeks a full-time Configuration and Data Management Specialist to govern CMDB data and ensure it remains the single source of truth for IST operations.

You will drive governance, automate data uploads, and collaborate with service owners, architects, and IST leaders to align with global strategy and digital transformation initiatives.

Qualifications

• Graduate with a bachelors degree in IT (an advanced degree preferred).
• ITIL certification is a must.
• Minimum 6 years of experience in configuration management, IT project management, and team management.
• Experience with the ServiceNow platform is preferred.
• Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organization.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to formalize and present complex issues and concepts in a clear, concise manner.
• Result-oriented with strong attention to detail.
• Ability to work autonomously with minimal supervision.
• Experience managing multi-partner teams in complex environments.

Responsibilities

• Supporting the positioning and use of the CMDB as the single point of truth
• Ensuring an end-to-end view of the configuration management process and acting as a key point of contact for BAU topics
• Driving governance and day-to-day activities with a wide network of stakeholders
• Continuously improving the accuracy and completeness of the CMDB and expanding its scope to cover the entire IST landscape
• Advancing the automation of data uploads to the CMDB
• Communicating configuration management strategies, priorities, and projects to both internal and external partners
• Maintaining awareness and alignment with the IT leadership team through regular reporting
• Measuring stakeholder satisfaction and implementing improvement plans

Skills

Communication

Analytical thinking

Problem solving

Attention to detail

Autonomy

Stakeholder management

Team management

Education

Bachelor's degree in IT

Master's degree preferred

Tools

ServiceNow

Job description

Location: Bangalore, IN

Job Summary

Could you be the full-time Configuration and Data Management Specialist in [LOCATION] were looking for

Your future role

Take on a new challenge and apply your configuration management expertise in a cutting-edge field. Youll work alongside dynamic and collaborative teammates.

You'll play a key role in ensuring the accuracy, completeness, and governance of our configuration management database (CMDB), which serves as the single source of truth for our global IST operations. Day-to-day, youll work closely with teams across the business, including service owners, application owners, architects, and IST Directors, to enhance processes, implement automation, and ensure alignment with Alstom's global strategy. Youll also drive continuous improvement initiatives and foster a culture of digital transformation within the IST organization.

Youll specifically take care of maintaining strong relationships with key stakeholders, but also defining and implementing a robust configuration management governance model.

Responsibilities

• Supporting the positioning and use of the CMDB as the single point of truth
• Ensuring an end-to-end view of the configuration management process and acting as a key point of contact for BAU topics
• Driving governance and day-to-day activities with a wide network of stakeholders
• Continuously improving the accuracy and completeness of the CMDB and expanding its scope to cover the entire IST landscape
• Advancing the automation of data uploads to the CMDB
• Communicating configuration management strategies, priorities, and projects to both internal and external partners
• Maintaining awareness and alignment with the IT leadership team through regular reporting
• Measuring stakeholder satisfaction and implementing improvement plans

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:

• Graduate with a bachelors degree in IT (an advanced degree is preferred)
• ITIL certification is a must
• Minimum 6 years of experience in configuration management, IT project management, and team management
• Experience with the ServiceNow platform is preferred
• Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organization
• Strong analytical, problem-solving, and critical thinking skills
• Ability to formalize and present complex issues and concepts in a clear, concise manner
• Result-oriented with strong attention to detail
• Ability to work autonomously with minimal supervision
• Experience managing multi-partner teams in complex environments