Configuration Manager

Agfa Radiology Solutions; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Agfa is seeking a Configuration Manager to join its Global IC organization. You will own the Configuration Management process, ensuring CMDB accuracy and governance across the IT environment.

You will collaborate with stakeholders, drive data quality, and support Change, Incident, Problem, and Asset Management processes worldwide. Responsibilities include audits, data integrity improvements, reporting, and coordinating with internal teams, vendors, and service providers.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• Proven experience in Configuration Management and ITSM.
• Strong understanding of CMDB governance and IT asset lifecycle.
• Experience with CMDB platforms and asset management solutions.
• ITIL Foundation or similar certification is an asset.
• Excellent communication and stakeholder coordination.

Responsibilities

• Own and continuously improve the Configuration Management process.
• Ensure Configuration Item (CI) records remain accurate throughout their lifecycle.
• Manage and enhance the CMDB, including data structures, standards, and governance.
• Support Change Management with accurate configuration data.
• Conduct configuration audits and verification activities for compliance.
• Monitor and improve data integrity across configuration and asset records.
• Coordinate with internal stakeholders, vendors, and service providers.
• Validate and reconcile managed Configuration Items with business units.
• Ensure timely tracking and return of leased devices.
• Produce governance reports, metrics, and compliance reporting.
• Manage configuration-related escalations and provide resolution.
• Act as backup for the Change Manager when required.

Skills

Analytical skills

Communication skills

Coordination skills

Data governance

Process-driven

Data quality

Stakeholder management

Continuous improvement

Education

Bachelors degree in IT/CS/Engineering

ITIL Foundation certification

Tools

CMDB platforms

Asset management systems

Job description

Configuration Manager

Location: Mumbai, IN

Company: Agfa

Job Summary

Agfa is seeking a Configuration Manager to join its Global IC (Information Communication Systems) organization. In this role, you will be responsible for ensuring the accuracy, integrity, and governance of configuration and asset information across Agfa's global IT environment. You will own the Configuration Management process and ensure that the Configuration Management Database (CMDB) accurately reflects the current state of IT services, infrastructure, applications, and assets throughout their lifecycle.

As a key member of the IT Service Management organization, you will support critical IT processes including Change Management, Incident Management, Problem Management, Asset Management, and Risk Management. You will work closely with internal stakeholders, business units, service providers, and technology partners to ensure reliable data, effective governance, and operational excellence.

About You (Skills Required)

You are highly organized, detail-oriented, and passionate about data quality and governance. You enjoy collaborating with multiple stakeholders, improving processes, and creating transparency across complex IT environments.

You possess:

• Strong analytical skills and attention to detail.
• Excellent communication and stakeholder management capabilities.
• Strong coordination and organizational skills.
• A structured and process-driven mindset.
• Strong understanding of data quality, governance, and compliance principles.
• A proactive approach to continuous improvement and operational excellence.

What Youll Do (Duties Responsibilities)

• Own and continuously improve the Configuration Management process.
• Ensure Configuration Item (CI) records remain accurate, complete, and up to date throughout their lifecycle.
• Manage, maintain, and enhance the Configuration Management Database (CMDB), including data structures, standards, and governance controls.
• Support Change Management by ensuring configuration data is available, accurate, and aligned with approved changes.
• Conduct configuration audits and verification activities to ensure compliance and data accuracy.
• Monitor and improve data integrity and quality across configuration and asset records.
• Coordinate with internal stakeholders, business units, vendors, and service providers to maintain accurate configuration information.
• Validate and reconcile managed Configuration Items with Agfa business units.
• Ensure timely tracking and return of leased devices to leasing companies.
• Produce governance reports, metrics, and compliance reporting related to configuration and asset management.
• Manage configuration-related escalations and ensure timely resolution.
• Act as backup for the Change Manager when required.

What Youll Bring (Experience Qualifications)

• Bachelors degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field.
• Proven experience in Configuration Management, Asset Management, IT Service Management, or IT Operations.
• Strong understanding of Configuration Management principles, CMDB governance, and IT asset lifecycle management.
• Experience working with CMDB platforms and asset management solutions.
• Solid understanding of IT Service Management processes, including Change, Incident, and Problem Management.
• Experience working in outsourced IT environments and collaborating with external service providers.
• Strong reporting, data governance, and process management skills.
• Excellent communication and stakeholder coordination capabilities.
• ITIL Foundation certification or comparable IT Service Management certification is considered an asset.

If you are passionate about Configuration Management, governance, data integrity, and continuous improvement, and you enjoy working in a global IT environment, we invite you to join Agfa and contribute to the reliability and effectiveness of our worldwide IT services.