Configuration Management Analyst

ALSTOM Gruppe; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Flexible working environment

Award-winning learning programs

Social coverage (life, medical, пенсия

Job summary

Alstom is seeking a Configuration Management Analyst in Bangalore to ensure the CMDB is accurate, complete and governed. You will collaborate with cross-functional teams including service owners, architects and IS&T directors to enhance processes and drive automation in a global IT landscape.

The role emphasizes governance, stakeholder management, and continuous improvement within a digital transformation framework across IS&T. The position requires ITIL certification and CM expertise.

Qualifications

• Bachelor's degree in IT is required.
• ITIL certification is a must.
• Minimum 3 years of experience in configuration management.
• Experience with ServiceNow platform is preferred.
• Excellent communication skills at all levels of the organization.

Responsibilities

• Maintain the CMDB as the single source of truth.
• Collaborate with service owners, application owners, architects and IS&T Directors.
• Drive governance and day-to-day CM processes with stakeholders.
• Improve accuracy, completeness and scope of CMDB; expand to IS&T landscape.

Skills

ITIL

ServiceNow

Communication

Analytical thinking

Stakeholder management

Education

Bachelor's degree in IT

Tools

ServiceNow platform

Job description

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Configuration Management Analyst

Date: 24 Sept 2026

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Configuration and Data Management Analyst in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your configuration management expertise in a cutting-edge field. You’ll work alongside dynamic and collaborative teammates.

You’ll play a key role in ensuring the accuracy, completeness, and governance of our configuration management database (CMDB), which serves as the single source of truth for our global IS&T operations. Day-to-day, you’ll work closely with teams across the business, including service owners, application owners, architects, and IS&T Directors, to enhance processes, implement automation, and ensure alignment with Alstom's global strategy. You’ll also drive continuous improvement initiatives and foster a culture of digital transformation within the IS&T organization.

You’ll specifically take care of maintaining strong relationships with key stakeholders, but also defining and implementing a robust configuration management governance model.

We’ll look to you for:

Supporting the positioning and use of the CMDB as the single point of truth

Ensuring an end-to-end view of the configuration management process for BAU topics

Driving governance and day-to-day activities with a wide network of stakeholders

Continuously improving the accuracy and completeness of the CMDB and expanding its scope to cover the entire IS&T landscape

Advancing the automation of data uploads to the CMDB

Communicating configuration management strategies, priorities, and projects to both internal and external partners

Maintaining awareness and alignment with the IT leadership team through regular reporting

Measuring stakeholder satisfaction and implementing improvement plans

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Graduate with a bachelor’s degree in IT (an advanced degree is preferred)

ITIL certification is a must

Minimum 3 years of experience in configuration management

Experience with the ServiceNow platform is preferred

Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organization

Good analytical, problem-solving skills

Ability to formalize and present complex issues and concepts in a clear, concise manner

Result-oriented with strong attention to detail

Experience managing multi-partner teams in complex environments

Ability to work effectively in virtual, geographically dispersed, and cross-cultural environments

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Enjoy stability, challenges, and a long-term career free from boring daily routines

Work with new security standards for rail signalling

Collaborate with transverse teams and supportive colleagues

Contribute to innovative projects

Utilise our agile and flexible working environment

Steer your career in whatever direction you choose across functions and countries

Benefit from our investment in your development, through award-winning learning programs

Progress towards leadership or expert roles in IT and configuration management

Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.