Configuration Management Consultant

Spectral Consultants; Chennai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Spectral Consultants in Chennai is seeking a Configuration Management Consultant to strengthen CMDB governance, data quality and service modelling across a global technology organization. This role is functional, advisory and process-led, not a ServiceNow development position.

You will drive CI ownership, remediate stale or duplicate CIs, run CSDM workshops with global teams, and embed accurate CI usage across incident, problem, change, asset and service portfolio processes while preparing

Qualifications

• 10+ years in IT, including 5+ years in Configuration Management, CMDB governance or ITSM
• Hands-on experience with CMDB remediation, CSDM adoption or service modelling
• Functional knowledge of ServiceNow CMDB, CMDB Health and CSDM
• Experience facilitating workshops and working with global teams
• Strong communication and the ability to influence without direct authority

Responsibilities

• Drive CMDB governance, CI ownership and accountability across Application, Service and CI Owners
• Identify and remediate stale, duplicate, orphaned or unowned CIs using CMDB Health
• Facilitate CSDM workshops to define business applications and application and technical services
• Embed accurate CI usage across Incident, Problem, Change, Asset and Service Portfolio processes
• Prepare audit evidence and governance reports for operational and leadership audiences

Tools

ServiceNow CMDB

CMDB Health

CSDM

Job description

We're Hiring for Configuration Management Consultant

For one of the Leading Global Manufacturing Industry

Experience: 10 -12 years overall, with 5+ years in Configuration Management, CMDB governance or ITSM

About the role

We are hiring a Configuration Management Consultant to strengthen CMDB governance, data quality and service modelling across a global technology organization. This is a functional, advisory and process-led role. It is not a ServiceNow development position.

Key responsibilities

• Drive CMDB governance, CI ownership and accountability across Application, Service and CI Owners
• Identify and remediate stale, duplicate, orphaned or unowned CIs using CMDB Health
• Facilitate CSDM workshops to define business applications and application and technical services
• Embed accurate CI usage across Incident, Problem, Change, Asset and Service Portfolio processes
• Prepare audit evidence and governance reports for operational and leadership audiences

Requirements

• 10+ years in IT, including 5+ years in Configuration Management, CMDB governance or ITSM
• Hands-on experience with CMDB remediation, CSDM adoption or service modelling
• Functional knowledge of ServiceNow CMDB, CMDB Health and CSDM
• Experience facilitating workshops and working with global teams
• Strong communication and the ability to influence without direct authority

Good to have

ITIL 4 certification

ServiceNow CMDB, ITSM or CSDM training

Manufacturing, consumer products or life sciences background