CMDB Analyst

Secure Minds; Bengaluru, Gurgaon; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Secure Minds in Bengaluru, India, seeks a CMDB Analyst to manage and improve the ServiceNow CMDB for a contract engagement. You will focus on CI accuracy, completeness, relationships, reconciliation, and overall CMDB health, working closely with ITSM and infrastructure operations teams.

You will govern CIs across infrastructure, applications, cloud, network, and security, support Discovery, Service Mapping, and IRE, align CMDB structures to CSDM principles, and drive data-quality dashboards and

Qualifications

• Hands-on CMDB experience with ServiceNow.
• Strong understanding of Configuration Management and ITIL practices.
• Experience with ServiceNow Discovery, CMDB Health, IRE.
• Knowledge of CI Classes, Relationships, and CSDM concepts.
• Experience with Import Sets / Transform Maps; data reconciliation/normalization.

Responsibilities

• Maintain and improve CMDB data quality and accuracy.
• Collaborate with ITSM and infrastructure teams to govern CI data and relationships.
• Support ServiceNow Discovery, Service Mapping, and IRE implementations.
• Align CMDB structures with CSDM principles and drive reconciliations and dashboards.

Skills

ServiceNow CMDB

ITIL practices

ServiceNow Discovery

CMDB Health

IRE (Identification & Reconciliation)

CI Classes & Relationships

CSDM

Service Mapping concepts

Import Sets / Transform Maps

Data reconciliation

Data normalization

Windows/Linux servers

Databases

Network devices

Virtualization

Cloud (AWS/Azure/OCI)

Applications & business services

Job description

We're hiring a CMDB Analyst to manage, maintain, and improve the ServiceNow Configuration Management Database (CMDB) for a contract engagement. The role focuses on Configuration Item (CI) accuracy, completeness, relationships, reconciliation, and overall CMDB health, working closely with ITSM and infrastructure operations teams.

You'll govern CIs across infrastructure, application, cloud, network, and security environments; support ServiceNow Discovery, Service Mapping, and IRE rules; align CMDB structures to CSDM principles; and drive data-quality dashboards, KPIs, and remediation. Strong hands‑on ServiceNow CMDB experience and ITIL familiarity are essential.

Contract JC: On request

Please note: we can only consider candidates who can join within 20 days.

Must-have skills

• Strong hands‑on experience with ServiceNow CMDB
• Good understanding of Configuration Management and ITIL practices
• ServiceNow Discovery, CMDB Health, Identification & Reconciliation Engine (IRE)
• CI Classes and Relationships, CSDM, Service Mapping concepts
• Import Sets / Transform Maps, data reconciliation and normalization
• Understanding of infrastructure: Windows/Linux servers, databases, network devices, virtualization, cloud (AWS/Azure/OCI), applications and business services