Community Service Executive

Awfis Space Solutions Limited; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Awfis Space Solutions Limited is seeking a proactive operations-focused professional to support the Community Manager and Assistant Community Manager. The role centers on executing routine operations, managing client interactions, and ensuring adherence to SOPs for a smooth client experience.

Key responsibilities include optimizing profitability through ASR/margin analysis, controlling expenses, collecting dues, renewing contracts, building a strong client community, delivering high CSAT scores,

Responsibilities

• Profit Center Management: ASR and Margin Analysis to identify opportunities and profitability.
• Expense Control: Monitor and manage operational expenses within budget.
• Collections: Achieve monthly collection targets and resolve outstanding dues.
• Renewals: Proactively manage contract renewals to maintain client base.
• Community Building & Event Management: Build and expand the community through scheduled events and activities.
• Client Engagement: Foster connections within the client community to boost engagement and retention.
• Client Satisfaction & Service Delivery: Achieve CSAT targets by delivering exceptional service.
• Brand Ambassadorship: Ensure members become brand ambassadors via positive experiences.
• Vendor Performance: Regularly evaluate vendor performance for timely, quality delivery.
• Facilities Management: Centre upkeep and operational readiness on a daily basis.
• Repair & Maintenance: Oversee timely closure of repair tasks to avoid disruptions.
• Compliance Adherence: Ensure compliance and safety protocols are followed.
• ESG Practices: Collaborate on Environmental-Social-Governance initiatives.
• Participation in Company Initiatives: Actively support company-driven ideas and initiatives to foster teamwork and positivity.

Job description

Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.

Key Responsibilities:

Profit Center Management

• ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
• Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
• Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
• Renewals: Maintain high client retention rates by proactively managing contract renewals.

Community Building & Event Management

• Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines.
• Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention.

Client Satisfaction & Service Delivery

• CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.
• Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.
• Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.

Facilities Management

• Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis.
• Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
• Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.
• ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.

Participation in Company Initiatives

• Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.