Assistant Community Manager

Awfis Space Solutions Limited; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Awfis Space Solutions Limited in Delhi is seeking an Assistant Community Manager to run operations for a 15,000–25,000 sq ft centre, handling revenue over INR 40 million per year.

You will build a strong community, manage events, drive client satisfaction, renewals, and brand initiatives while developing the team and ensuring compliance and maintenance.

Qualifications

• 3–5 years of experience in community management or facilities operations.
• Experience in managing revenue and P&L for a centre.
• Excellent written and verbal communication; strong relationship skills.
• Familiar with local language and customer service excellence.

Responsibilities

• Run operations of 15,000–25,000 sq ft office space and manage revenue.
• Build and grow a community through events and partnerships.
• Drive client satisfaction, renewals, and CSAT targets.
• Train and develop team; succession path to Community Manager.
• Vendor management aligned to Purchase-to-Pay processes.
• Facilities maintenance, compliance, and safety adherence.
• Execute client engagement, brand initiatives, and CSR activities.
• Collaborate with internal teams and stakeholders for execution.

Skills

Relationship management

Operations

Revenue management

Team collaboration

Communication

Education

MBA

Tools

MS Spreadsheet

Job description

The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 – 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum The ideal candidate must have good experience in hands‑on implementation and effective in building / growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.

2. Build and expand community c. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships

3. Client satisfaction and service delivery which lead to: a. Maximum renewals at the budget seat price b. Maintain above target CSAT score c. Every member being a Brand Ambassador for AWFIS

4. Training and People development a. Guided Practice & Coaching to sub-ordinates and Facility Team b. Self-development & Readiness for next level : Shadow Community Manager

5. Vendor Management a. Conformance to Purchase-to-Pay process

6. Facilities Management a. Ensure Upkeep of the Centre b. Diligent towards Preventive Maintenance Calendar c. Adherence to Compliances & Protocols d. Adapts to Environmental‑Socio‑Governance nuances diligently

7. Execution of activities directed towards Client Engagement & Brand Initiatives, CSR

8. Execution of all Company Driven ideas and initiatives

9. Team Player a. Collaborate within Team & other stakeholders to drive execution

We are looking for Candidates with:

• Exemplary Customer service skills and record
• Aware and with keen interest in current affairs
• Ambition and drive to demonstrate continuous upgradation in skills and knowledge Enthusiasm and demonstrating noticeable participation
• Key skills in Relationship Management, Operations, Cost & Revenue Management.
• With a hunger to grow with a 2 year focus on managing additional/ increased responsibility Excellent written and verbal communication
• Belief in Extremely strong Process execution

Eligibility:

• Minimum experience of 3-5 years.
• Should have managed an annual revenue of a minimum of 2.5 million INR.
• Worked at a Revenue Centre in the last 2 years.
• Proficient with MS Spreadsheet.
• Excellent communications skills

• Graduate in any stream, ** MBA preferred. ** Should be familiar with local language. ***Member of Community Service Club, Social and Focused Groups/ Club/s,