Assistant Community Manager

Awfis Space Solutions Limited; Jaipur; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Awfis Space Solutions Limited is seeking an Assistant Community Manager to oversee operations of office spaces in Jaipur, handling revenue and P&L responsibilities. The role emphasizes building a strong community, delivering excellent client service, and executing standard protocols with a focus on renewals and CSAT.

The ideal candidate has 3–5 years of experience, a proven track record in revenue centers, and strong communication and Excel skills.

Qualifications

• Exemplary customer service skills and record.
• Extrovert personality with interest in current affairs.
• Ambition and drive for continuous skill upgrading and participation.
• Proficient with MS Spreadsheet and MS Excel.
• Excellent written and verbal communication.

Responsibilities

• Profit Center head responsibilities including ASR and margin analysis, expense control, collections, renewals, vendor management, retail management and cost optimization.
• Build and expand community and create a collaborative environment through events and hyperlocal partnerships.
• Ensure client satisfaction and service delivery to maximize renewals, maintain CSAT, and promote brand advocacy among members.
• Training and people development, coaching sub-ordinates and facility team; readiness for next level as Shadow Community Manager.
• Vendor management with conformance to Purchase-to-Pay processes.
• Facilities management including upkeep, preventive maintenance, compliance and ESG considerations.
• Execute activities for client engagement, brand initiatives, CSR and company-driven ideas.
• Collaborate with team and stakeholders to drive execution.

Skills

Relationship management

Operations

Revenue management

Customer service

Communication skills

Team player

MS Excel

Education

MBA preferred

Graduate in any stream

Tools

MS Excel

Job description

Key Responsibilities

The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 – 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum The ideal candidate must have good experience in hands-on implementation and effective in building / growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.

Roles & Responsibilities

1. Profit Center head (including but not limited to): ASR and margin analysis Expense Control Collections Renewals Vendor management Retail Management Cost optimization

2. Build and expand community c. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships

3. Client satisfaction and service delivery which lead to: a. Maximum renewals at the budget seat price b. Maintain above target CSAT score c. Every member being a Brand Ambassador for AWFIS

4. Training and People development a. Guided Practice & Coaching to sub-ordinates and Facility Team b. Self-development & Readiness for next level : Shadow Community Manager

5. Vendor Management a. Conformance to Purchase-to-Pay process

6. Facilities Management a. Ensure Upkeep of the Centre b. Diligent towards Preventive Maintenance Calendar c. Adherence to Compliances & Protocols d. Adapts to Environmental-Socio-Governance nuances diligently

7. Execution of activities directed towards Client Engagement & Brand Initiatives, CSR

8. Execution of all Company Driven ideas and initiatives

9. Team Player a. Collaborate within Team & other stakeholders to drive execution

We are looking for Candidates with: Exemplary Customer service skills and record

An extrovert personality

Aware and with keen interest in current affairs

Ambition and drive to demonstrate continuous upgradation in skills and knowledge Enthusiasm and demonstrating noticeable participation

Key skills in Relationship Management, Operations, Cost & Revenue Management.

With a hunger to grow with a 2 year focus on managing additional/ increased responsibility Excellent written and verbal communication

Belief in Extremely strong Process execution

Eligibility: Minimum experience of 3-5 years. Should have managed an annual revenue of a minimum of 2.5 million INR. Worked at a Revenue Centre in the last 2 years. Proficient with MS Spreadsheet Excellent communications skills

• Graduate in any stream, ** MBA preferred. ** Should be familiar with local language. ***Member of Community Service Club, Social and Focused Groups/ Club/s,