Assistant Community Manager

Awfis Space Solutions Limited; Maharashtra; On-site; INR 700,000 - 900,000; Full time

Job summary

Awfis Space Solutions Limited in Pune City, Maharashtra, India is seeking an Assistant Community Manager to run operations of 15,000–25,000 sq ft office space and manage revenue over INR 40 million per annum.

The role focuses on people skills, community building, vendor and facilities management, cost control and renewals to ensure high CSAT. 3–5 years experience and local language fitness are required; MBA preferred.

Qualifications

• Minimum experience of 3-5 years.
• Should have managed an annual revenue of a minimum of 2.5 million INR.
• Graduate in any stream, MBA preferred, should be familiar with local language.

Responsibilities

• Run operations of 15,000–25,000 Sq. Ft. Office Space and handling Revenue over INR 40 Million INR/Annum.
• Create a collaborative environment amongst members through events and partnerships.
• Ensure client satisfaction and service delivery to maximize renewals and maintain CSAT.

Skills

Relationship Management

Operations

Cost & Revenue Management

Customer service

Communication

Education

MBA preferred

Graduate in any stream

Tools

MS Spreadsheet

Job description

• Excellent written and verbal communication

About This Job

Awfis Space Solutions Limited

Location: Pune City, Maharashtra, India

Work Mode: On-site

Industry: Real estate,Hospitality

Job Description

Key Responsibilities

The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 – 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum The ideal candidate must have good experience in hands-on implementation and effective in building / growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.

Roles & Responsibilities

• Profit Center head (including but not limited to):
• ASR and margin analysis
• Expense Control
• Collections
• Renewals
• Vendor management
• Retail Management
• Cost optimization
• Build and expand community c. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships
• Client satisfaction and service delivery which lead to: a. Maximum renewals at the budget seat price b. Maintain above target CSAT score c. Every member being a Brand Ambassador for AWFIS
• Training and People development a. Guided Practice & Coaching to sub-ordinates and Facility Team b. Self-development & Readiness for next level : Shadow Community Manager
• Vendor Management a. Conformance to Purchase-to-Pay process
• Facilities Management a. Ensure Upkeep of the Centre b. Diligent towards Preventive Maintenance Calendar c. Adherence to Compliances & Protocols d. Adapts to Environmental-Socio-Governance nuances diligently
• Execution of activities directed towards Client Engagement & Brand Initiatives, CSR
• Execution of all Company Driven ideas and initiatives
• Team Player a. Collaborate within Team & other stakeholders to drive execution

We are looking for Candidates with:

• Exemplary Customer service skills and record
• An extrovert personality
• Aware and with keen interest in current affairs
• Ambition and drive to demonstrate continuous upgradation in skills and knowledge
• Enthusiasm and demonstrating noticeable participation
• Key skills in Relationship Management, Operations, Cost & Revenue Management.
• With a hunger to grow with a 2 year focus on managing additional/ increased responsibility
• Excellent written and verbal communication
• Belief in Extremely strong Process execution

Eligibility

• Minimum experience of 3-5 years.
• Should have managed an annual revenue of a minimum of 2.5 million INR.
• Worked at a Revenue Centre in the last 2 years.
• Proficient with MS Spreadsheet
• Excellent communications skills
• Graduate in any stream, ** MBA preferred. ** Should be familiar with local language. ***Member of Community Service Club, Social and Focused Groups/ Club/s,