Community Manager

Jones Lang LaSalle (JLL); Mumbai; On-site; INR 750,000 - 1,100,000; Full time

Job summary

Jones Lang LaSalle (JLL) is hiring for an On-site Experience Delivery role in Mumbai. You will interact with clients and senior leadership to drive engagement and deliver a high-touch workplace experience.

The role requires auditing daily workplace operations, managing a team of Front Office Executives and Experience Ambassadors, and ensuring smooth reception and floor management. You will also coordinate site-wide client visits, schedule CRM activities, and manage escalations with senior

Responsibilities

• Interact with Client and Senior Leadership to drive engagement and deliver integrated experience.
• Audit workplace areas including floors, pantry and reception to ensure standards.
• Lead and manage Front Office Executive, Experience Ambassador and assign duties related to reception and floor management.
• Oversee Front House team on VMS activities and daily reconciliations.
• Maintain site-wise client visit tracker and ensure monthly connects occur as planned.
• Schedule and manage CRM calendars site-wide and coordinate monthly connects.
• Ensure timely closure of all snag issues.
• Conduct SM, MD, and Platinum connects and stay aligned with current issues.

Job description

Responsibilities

• Dedicated Experience Delivery Role to interact with Client and Senior Leadership drive Engagement and deliver Integrated Experience.
• Perform regular audits and assessments of the workplace including floors/Pantry /Reception.
• Manage a team of Front Office Executive along with Experience Ambassador and assign them duties related to Reception Management floor management and Employee Engagement.
• Manage Assign and Audit Front House team on VMS related activates and reconciliation daily.
• Maintain and share Site wise Client Visit tracker (Silver /Gold/Platinum).
• Creating and Scheduling Manage 52 CRM calendar site wise and ensure monthly connects are conducted as planned.
• Ensure closure of all snag are done in Turnaround time.
• Conduct SM MD and Platinum connects, Be in Touch with the issue of the moment.
• Serve as the primary point of contact with employees, Senior Leadership.
• Monitor Reception and common guest areas are well maintained.
• Warm welcoming greeting providing high touch experience for your guests and employee.
• Develop and recommend initiatives that drive positive workplace feedback and employee engagement.
• Community Manager will be required to track all complaints and escalations and report performance monthly.
• Analyze both Positive and negative feedback collected by Experience Ambassador and recommend follow up where improvement can be made.
• Create profile of Senior Leadership and track their preference.

Location

On-site - Mumbai, MH

Scheduled Weekly Hours

48

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.