Community Manager MUMBAI

Yelu; Mumbai; On-site; INR 2,100,000 - 2,800,000; Full time

Job summary

Yelu, a leading premium flexible workspace provider, is seeking a senior leader to head community and operations in Mumbai. You will drive occupancy, renewals, and member experience by aligning frontline teams and processes.

The successful applicant should have 8–10 years in hospitality or operations, with proven team leadership, stakeholder management, and the ability to boost operational efficiency and revenue growth in a fast-growing workplace solutions business.

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, or a related discipline.
• 8-10 years of experience in hospitality, operations, customer success, community management, consulting, or related fields.
• Proven experience managing teams, customer relationships, and business operations.
• Strong communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to drive operational efficiency, member satisfaction, and revenue growth.

Responsibilities

• Lead community and operations teams to deliver exceptional member experiences.
• Drive occupancy, renewals, member retention, and support sales initiatives.
• Oversee day-to-day building operations, facilities, maintenance, and vendor management.
• Plan and execute community engagement programs, networking events, and member-focused initiatives.
• Monitor operational KPIs, optimize expenses, and ensure compliance with safety standards.
• Manage stakeholder relationships, resolve escalations, and lead team development and performance management.

Job description

Our client is a leading premium flexible workspace provider with a strong national presence and a focus on delivering collaborative, hospitality-driven workplace experiences.

• Lead community and operations teams to deliver exceptional member experiences.
• Drive occupancy, renewals, member retention, and support sales initiatives.
• Oversee day-to-day building operations, facilities, maintenance, and vendor management.
• Plan and execute community engagement programs, networking events, and member-focused initiatives.
• Monitor operational KPIs, optimize expenses, and ensure compliance with safety standards.
• Manage stakeholder relationships, resolve escalations, and lead team development and performance management.

The Successful Applicant

• Bachelor's degree in Business, Marketing, Hospitality, or a related discipline.
• 8-10 years of experience in hospitality, operations, customer success, community management, consulting, or related fields.
• Proven experience managing teams, customer relationships, and business operations.
• Strong communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to drive operational efficiency, member satisfaction, and revenue growth.

What's on Offer

An opportunity to lead high-impact community and business operations within a rapidly growing workplace solutions organization, while driving member experience, team performance, and commercial success.

Quote job refJN-072026-7055786

• Bachelor's degree in Business, Marketing, Hospitality, or a related discipline.
• 8-10 years of experience in hospitality, operations, customer success, community management, consulting, or related fields.
• Proven experience managing teams, customer relationships, and business operations.
• Strong communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to drive operational efficiency, member satisfaction, and revenue growth.