Community Host

Zodiac HR Consultants; Mumbai; On-site; INR 223,000 - 402,000; Full time

Job summary

Zodiac HR Consultants in Mumbai is seeking a Community Host to manage the front desk, greet visitors, handle registrations, calls, and mail, and support center operations. You will oversee housekeeping, pantry staff, maintenance, safety, and vendor coordination to ensure a top-notch member experience.

You''ll drive member relations with tours, bookings, events, and promotions, while onboarding new members and supporting community engagement initiatives.

Qualifications

• Experience in front-desk or community desk operations.
• Strong communication and interpersonal skills required.
• Ability to coordinate events and manage vendors.

Responsibilities

• Manage the Community Desk, greet visitors and members.
• Handle registrations, calls, messages and correspondence.
• Oversee housekeeping, pantry and center maintenance to SOPs.
• Ensure health, safety, cleanliness and security standards are met.
• Coordinate member tours, room bookings and events.

Skills

Customer service

Communication

Event coordination

Vendor management

Operations

Job description

Role & responsibilities

Community Host

Andheri, Lowerparel, BKC

Preferred candidate profile

Job Description: Your tasks are: (not limited to and will constantly evolve based on your capabilities and manager feedback) Manage the Community Desk Welcome and greet visitors and members. Understand their needs, request a register entry and accordingly direct them Manage outgoing and incoming calls. Identify purpose and transfer messages as appropriate. Manage all incoming and outgoing correspondence, couriers, vendor bills, member parcels or mails etc. Center Operations Manage housekeeping and pantry staff with regular checklists and supervision with community managers. Maintain highest standards of maintenance, upkeep of the center, equipment, assets etc. according to Dextrus Service Standards & SOPs. Maintain strict Health, Safety, Cleanliness, Hygiene and Security protocols with 0% deviation in the centre. Inventory management of Food, Beverages, Stationery & Housekeeping supplies. Member Relations Managing member check-in tours, sales tours and CIF and sales inquiries Help members with meeting room bookings, additional requests, inquiries etc. Learn and help evolve the services offered to members, e.g changing pantry items, managing community boards etc Member onboarding, check-in and check-out procedures Ideating experiential events and community engagement activities. Operationally executing events as per set standards and requirements of the same Designing creatives and newsletters for events and internal communication Acquiring new services and offers for the members, organizing internal engagement focussed activities. Handling promotions and registration of events. Vendor Management Coordinating, acquiring and negotiating with vendors and getting job done under supervision and as per space standards. Overseeing AMC deliverables Managing tracking lists and documents