Community Manager

FF21; Bengaluru Urban; On-site; INR 600,000 - 900,000; Full time

Job summary

FF21 in Bengaluru seeks a Community Manager to own resident experience, engagement, events, partnerships, and revenue initiatives across FF21 properties.

Own end-to-end planning, budgeting, execution and evaluation of resident activities while collaborating with a cross-functional team to grow the FF21 community and drive engagement and satisfaction.

Qualifications

• Strong communication, negotiation and relationship-building skills.
• Excellent organisational and project management abilities.
• Creative, proactive and comfortable working in a fast-paced environment.
• Ability to manage multiple properties, projects and stakeholders simultaneously.
• Experience in revenue generation, partnerships or event sales is a strong advantage.

Responsibilities

• Community Management: Build strong resident relationships, drive engagement and improve overall resident experience.
• Events: Plan and execute regular events, activities and experiences across properties, from ideation and budgeting to execution and reporting.
• Revenue Generation: Identify and execute opportunities to generate revenue through paid events, experiences, brand activations and community initiatives.
• Partnerships: Identify, negotiate and manage partnerships with brands, gyms, salons, cafés, experiences and other relevant businesses, with a focus on both resident value and revenue generation.
• Marketing & Promotion: Work with the creative/social media team to promote events, partnerships and community initiatives across WhatsApp, app and social media.
• Resident Engagement: Drive participation through campaigns, contests, activities, app engagement and community initiatives.
• Team Management: Manage and coordinate Community Associates and ensure smooth execution across assigned properties.
• Vendor & Budget Management: Manage vendors, negotiations, budgets, logistics and event requirements.
• Reporting & Analysis: Track event performance, revenue, participation, partnerships and resident feedback to identify opportunities for improvement.

Skills

Communication

Negotiation

Relationship-building

Event planning

Resident engagement

Job description

Company Description FF21 is a vibrant community living space where residents share meals, conversations, and everyday life in a warm, social environment. With communal lounges, social gatherings, and curated community experiences, FF21 fosters deep connections that feel like being part of one big family. The brand is wholly owned and operated by Sherwood Longstay Pvt Ltd (SLPL) and is designed for people who have moved to Bangalore and miss the comfort of a home. Thoughtfully crafted, beautifully designed, and supported by comprehensive services and amenities, FF21 aims to make living in a new city comfortable, pleasant, and engaging for every resident.

Company Description FF21 is a vibrant community living space where residents share meals, conversations, and everyday life in a warm, social environment. With communal lounges, social gatherings, and curated community experiences, FF21 fosters deep connections that feel like being part of one big family. The brand is wholly owned and operated by Sherwood Longstay Pvt Ltd (SLPL) and is designed for people who have moved to Bangalore and miss the comfort of a home. Thoughtfully crafted, beautifully designed, and supported by comprehensive services and amenities, FF21 aims to make living in a new city comfortable, pleasant, and engaging for every resident.

Role Overview

We are looking for a Community Manager to own resident experience, community engagement, events, partnerships and revenue-generating initiatives across FF21 properties.

Key Responsibilities

• Community Management: Build strong resident relationships, drive engagement and improve overall resident experience.
• Events: Plan and execute regular events, activities and experiences across properties, from ideation and budgeting to execution and reporting.
• Revenue Generation: Identify and execute opportunities to generate revenue through paid events, experiences, brand activations and community initiatives.
• Partnerships: Identify, negotiate and manage partnerships with brands, gyms, salons, cafés, experiences and other relevant businesses, with a focus on both resident value and revenue generation.
• Marketing & Promotion: Work with the creative/social media team to promote events, partnerships and community initiatives across WhatsApp, app and social media.
• Resident Engagement: Drive participation through campaigns, contests, activities, app engagement and community initiatives.
• Team Management: Manage and coordinate Community Associates and ensure smooth execution across assigned properties.
• Vendor & Budget Management: Manage vendors, negotiations, budgets, logistics and event requirements.
• Reporting & Analysis: Track event performance, revenue, participation, partnerships and resident feedback to identify opportunities for improvement.

Requirements

• 2–5 years of experience in community management, events, hospitality, experiential marketing, customer experience or similar roles.
• Strong communication, negotiation and relationship-building skills.
• Excellent organisational and project management abilities.
• Creative, proactive and comfortable working in a fast-paced environment.
• Ability to manage multiple properties, projects and stakeholders simultaneously.
• Experience in revenue generation, partnerships or event sales is a strong advantage.