Community Manager MUMBAI

Michael Page; India; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Michael Page is seeking a seasoned professional to lead end-to-end community and business operations. The role focuses on delivering exceptional member experiences while guiding teams, optimizing occupancy and renewals, and driving revenue growth within a premium workspace environment.

The successful candidate will oversee daily operations, planning engaging member programs, managing vendor relationships, and ensuring safety and efficiency across facilities, with a focus on delivering

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, or related discipline is required.
• 8-10 years of experience in hospitality, operations, customer success, or community management.
• Proven experience managing teams and customer relationships.
• Strong communication and stakeholder management skills.
• Demonstrated ability to drive efficiency, satisfaction, and revenue growth.

Responsibilities

• Lead community and operations teams to deliver exceptional member experiences.
• Drive occupancy, renewals, member retention, and support sales initiatives.
• Oversee day-to-day building operations, facilities, maintenance, and vendor management.
• Plan and execute community engagement programs, events, and member initiatives.
• Monitor operational KPIs, optimize expenses, and ensure safety compliance.
• Manage stakeholder relationships, resolve escalations, and lead team development and performance.

Skills

People leadership

Stakeholder management

Communication skills

Problem solving

Education

Bachelor's degree in Business/Marketing/Hospitality

Job description

Overview

Lead end-to-end business operations with ownership. Join a dynamic, customer-centric environment that offers strong leadership.

About Our Client

Our client is a leading premium flexible workspace provider with a strong national presence and a focus on delivering collaborative, hospitality-driven workplace experiences.

Job Description

• Lead community and operations teams to deliver exceptional member experiences.
• Drive occupancy, renewals, member retention, and support sales initiatives.
• Oversee day-to-day building operations, facilities, maintenance, and vendor management.
• Plan and execute community engagement programs, networking events, and member-focused initiatives.
• Monitor operational KPIs, optimize expenses, and ensure compliance with safety standards.
• Manage stakeholder relationships, resolve escalations, and lead team development and performance management.

The Successful Applicant

• Bachelor's degree in Business, Marketing, Hospitality, or a related discipline.
• 8-10 years of experience in hospitality, operations, customer success, community management, consulting, or related fields.
• Proven experience managing teams, customer relationships, and business operations.
• Strong communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to drive operational efficiency, member satisfaction, and revenue growth.

What\'s on Offer

An opportunity to lead high-impact community and business operations within a rapidly growing workplace solutions organization, while driving member experience, team performance, and commercial success.